Results 11 to 20 of about 5,063,688 (284)

Developing a conceptual model for the internal data source to measure customer satisfaction [PDF]

open access: yes, 2006
Traditional CSM approach is performed at certain frequencies. The gap between such events can be termed as a ‘blind period’, because customer satisfaction is left unobserved and unmanaged.
Brinkman, WP, Eldabi, T, Al-Mutawa, T
core   +6 more sources

THE INFLUENCE OF FACILITIES ON CUSTOMER SATISFACTION IN SHANTUNG 77 KUOTIE KELAPA GADING [PDF]

open access: yes, 2022
The city of Jakarta is one that has a wide variety of culinary and food products for sale, very tight competitors among food entrepreneurs vying for greater consumer trust.
Sofiani, Sofiani; Universitas Bunda Mulia
core   +1 more source

Customer satisfaction of dining experience in Malaysian malay restaurants. [PDF]

open access: yes
The subject of this Ph.D. thesis is Customer Satisfaction in Malaysian Malay Restaurants Dining Experience. The research was conducted in three Malay family restaurants in Malaysia by using an inductive Case Study research approach.
Ismail, S.
core   +9 more sources

Potential for utilization of the European customer satisfaction index in agro-business

open access: yesAgricultural Economics (AGRICECON), 2005
The topic of this article focuses on customer satisfaction. The customer satisfaction is considered as a crucial factor for the success of all market organisations. The subject is very often discussed from the theoretical point of view. This contribution
K. Ryglová, I. Vajčnerová
doaj   +1 more source

BAURAN PEMASARAN KEPUASAN DAN LOYALITAS PELANGGAN BENIH KELAPA SAWIT PT SOCFIN INDONESIA

open access: yesJurnal Manajemen, 2017
Along with the increasing demand of palm oil seed trigger an increased number of seed producers of palm oil in Indonesia. Under conditions of tight competition, PT Socfin Indonesia (Socfindo) as one of the producers of palm oil seed needs to evaluate the
Sri Ariani Safitri   +2 more
doaj   +1 more source

ANALISIS KEPUASAN PELANGGAN ABC LAUNDRY DENGAN MENGGUNAKAN METODE SERVICE QUALITY, IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN CUSTOMER SATISFACTION INDEX (CSI)

open access: yesJ@ti Undip: Jurnal Teknik Industri, 2020
Penelitian ini dilakukan dengan tujuan untuk mengetahui tingkat kepuasan pelanggan terhadap kualitas pelayanan ABC Laundry serta untuk mengetahui apakah ada perbedaan yang signifikan antara persepsi dan harapan pelanggan pada masing-masing dimensi ...
Aulia Fashanah Hadining
doaj   +1 more source

CUSTOMER SATISFACTION AND LOYALTY OF A FRANCHISE PRODUCT EVIDENCE FROM NASI BEBEK GINYO RESTAURANT IN JAKARTA

open access: yesIndonesian Journal of Business and Entrepreneurship, 2015
The objectives of this study were to: 1) identify the characteristics of the customers of Restaurant Nasi Bebek Ginyo, 2) to analyze factors influencing customer satisfaction and loyalty, and 3) to analyze the level of customer satisfaction and loyalty ...
Kartika Puspitasari Adiningsih   +2 more
doaj   +1 more source

Integration Analysis of Community Satisfaction and Customer Satisfaction Index in Padang Public Service Mall

open access: yesJejaring Administrasi Publik, 2023
MPP which stands for Public Service Mall is a building in which to practice services in the field of administration or licensing. The purpose of its establishment is to provide convenience, speed, security and comfort as well as affordable services for ...
Aviva Amalda, Lince Magriasti
doaj   +1 more source

HUBUNGAN CITRA MERK BUS (MGI) DENGAN KEPUASAN KONSUMEN PADA TRAYEK BANDUNG-SUKABUMI

open access: yesPsympathic: Jurnal Ilmiah Psikologi, 2018
This research aims to study correlation between brand image and customer satisfaction. Quantitative design using correlational method involved 350 MGI bus customer in Bandung-Sukabumi route.
Ulfa Chairunnisa
doaj   +1 more source

APAKAH KEINTIMAN KEPADA KONSUMEN BERPENGARUH TERHADAP KEPUASAN KONSUMEN? STUDI KASUS PADA TEMPAT PENYEDIA JASA SERVIS MOBIL DI KOTA BANDUNG

open access: yesJurnal Manajemen Industri dan Logistik, 2019
A shift in marketing orientation, from transactional marketing to long-term and involves emotions that become the current trend. Many ways and efforts made by the company to win the current competition is to conduct customer intimacy towards its ...
Irsyad Kamal (Universitas Padjadjaran - Indonesia)   +2 more
doaj   +1 more source

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