The Covid 19 Pandemic further sharpened hospital competition that required the improvement of customers satisfaction. The purpose of this study was to analyze the level of satisfaction, the difference in service satisfaction between BPJS and Non-BPJS ...
Sri Pangesti Utami +2 more
doaj +1 more source
Does a Specialized Niche Market Vegetable Processor Enjoy Bargaining Power?
ABSTRACT Agribusiness companies may achieve competitive advantage through specialization within niche markets. One such niche is the fresh‐cut fruit and vegetable market, which has been steadily growing in Germany. This study examines whether the specialization of a German fresh‐cut producer grants it with market power within this niche market.
Nikolas Bublik +3 more
wiley +1 more source
The Effect Of Customer Satisfaction, Customer Trust On Custromer Loyalty Of The Card Users Of PT. Indosat Tbk [PDF]
The research was conducted on Indosat GSM cellular card customers residing in the city of Bandung. The purpose of this study was to determine whether there is an effect of customer satisfaction and customer trust on customer loyalty in the PT.
Nur, Hayati
core +1 more source
Comparison Customer Satisfaction Indices and Finding a Model for Measurement Taxpayer Satisfaction [PDF]
This study attempts to come up with a practical framework for evaluating the taxpayer satisfaction for taxation organization. In so doing, first, 22 essential factors in taxpayer satisfaction process; were found in the literature related to the Customer ...
Abbas Sedghi +4 more
doaj
Study of Customer Satisfaction with Living Conditions in New Apartment Buildings
The article aims to analyze the Lithuanian housing market and to look into the satisfaction of people with living conditions in new apartment buildings on this market.
Lepkova Natalija +2 more
doaj +1 more source
ABSTRACT This study investigates how consumer taste and brand equity perceptions shape the acceptance of plant‐based milk products. Using a blind/informed tasting experiment, we evaluated consumers' willingness to buy (WTB) and taste perception of a plant‐based milk alternative produced by a traditional dairy brand, compared with competing plant‐based ...
Federico Parmiggiani +6 more
wiley +1 more source
The effect of electronic customer relationship on customer satisfaction a study in web banking in Saudi Arabia [PDF]
E-CRM emerges from the Internet and web technology to facilitate the implementation of CRM; it focuses on Internet or web-based interaction between banks and their customers.
Abdulfattah, Fatthwia
core +3 more sources
Proposal of a Customer Satisfaction Index Model (Part of the Antecedents) Adopted to the Algerian Context [PDF]
Measuring customer satisfaction is an efficient method for evaluating organisational performance of firms, especially in today’s competitive environment.
Leila MOHAMMED EL HADJ +2 more
doaj +1 more source
Assessing the Impact of Promotions on Consumer Purchasing Behavior During Crises
ABSTRACT Understanding how households modify their food expenditure decisions during times of crisis is essential because consumer purchasing behavior frequently changes during these times. This study looks at these behavioral shifts during the COVID‐19 pandemic, concentrating on how price sensitivity and response to sales promotions changed over the ...
Wafa Mehaba, José María Gil
wiley +1 more source
A Study on New Customer Satisfaction Index Model of Smart Grid [PDF]
The smart grid has been being built by State Grid Corporation, Inevitably, which must have a profound impact on customers. Based on the famous Fornell ECSI model, a new index model called SGCSI has been established according to the characteristics of the smart grid, which created a new index evaluation system, including seven evaluation indexes and the
Ai-Qiang Dong, Zhuo Yu, Ze-San Liu
openaire +2 more sources

