The Influence of Emotional Labor of Service Employees on Customer Service Misbehavior and Repurchase Intention: The Role of Face. [PDF]
Psychol Res Behav Manag, 2023 Yang Y, Qin Y, Wang Z, Sun A.
europepmc +1 more source
HR Practices and Customer Satisfaction: The Mediating Link of Commitment [PDF]
, 2001 This research examined organizational commitment as a mediator between HR practices and customer satisfaction of 35 job groups from 13 service firm business units.
Gardner , Timothy M. +3 more
core +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT Following the Royal Commission into Aged Care Quality and Safety, the Australian Government set a target for no‐one under 65 years of age to be living in residential aged care (RAC) by 2025. The numbers of young people in residential aged care (YPIRAC) have significantly declined since the start of the targets.
Elroy Dearn +4 more
wiley +1 more source
BMC Oral HealthPurpose To perform risk assessment and analysis of potential infection during stomatology workflow in a hospital in the context of a major infectious disease outbreak, and to determine the key failure modes and measures to prevent and control infection ...
Suqing Yang +4 more
doaj +1 more source
Judging the emotional states of customer service staff in the workplace: A multimodal dataset analysis. [PDF]
Front Psychol, 2022 Liu P, Zhang Y, Xiong Z, Wang Y, Qing L.
europepmc +1 more source
Identifying best practices for customer satisfaction in an Indian restaurant [PDF]
, 2018 Customer satisfaction is a theoretical idea that involves various factors such as the quality of the product, the quality of the service provided, the atmosphere of the location where the customer purchased product or service, as well as the price of the
Kaur, Manjit, Silva, Dhammika
core
The Cost of the National Disability Insurance Scheme: Australia's Print‐Media Discourse
Australian Journal of Social Issues, EarlyView.ABSTRACT This paper examines the way that Australian newspapers have framed the cost of the National Disability Insurance Scheme (NDIS). Introduced in 2013, the NDIS represented a major change in Australia's disability support policy, moving for the first time to a nationwide universal insurance model.
Meera Chinnappa +2 more
wiley +1 more source
Interpersonal Emotion Regulation: Consequences for Brands in Customer Service Interactions. [PDF]
Front Psychol, 2022 Reeck C, Onuklu NNY.
europepmc +1 more source
A Comparison of Information Technology Mediated Customer Services Between the U.S. and China [PDF]
, 2018 Information technology mediated customer service is a reality of the 21st century. More and more companies have moved their customer services from in store and in person to online through computer or mobile devices. Using 442 responses collected from one
Behling, Robert +2 more
core +1 more source
The Politics of Framing the Student Problem: Inquiries Into Australian Civics Education, 2006–2024
Australian Journal of Social Issues, EarlyView.ABSTRACT Recurring debates about civics, the kinds of history that should, and should not, be taught in school, and ‘standards debates’ about the ‘basics’ typically follow on the heels of recurring moral panics about the ‘declining’ state of ‘our’ education system.
Patrick O'Keeffe +2 more
wiley +1 more source