Learning to serve: social learning and organizational customer orientation-employee job performance link in Nigerian service firms. [PDF]
Teng D, Song W, Wang W.
europepmc +1 more source
ABSTRACT Environmental protection has emerged as a global priority in the contemporary context. As pivotal actors in the transition towards sustainable development, companies play a crucial role through the adoption of environmental innovations. This study investigates how organisational characteristics—specifically geographical location, business ...
Carlos de las Heras‐Rosas +3 more
wiley +1 more source
A scalable hybrid framework for boosting customer experience and operational efficiency in e-commerce. [PDF]
Liu H +8 more
europepmc +1 more source
Symbolic or Substantive Action: Intent, Effort, and Results
ABSTRACT Many firms have made ambitious climate pledges since the Paris Agreement of 2015. These pledges may be symbolic or substantive, but the literature is fragmented in defining these two terms. We propose a conceptual framework with three frames to delineate symbolic from substantive action: Intent—underlying motivations for engaging in climate ...
Vincent Xinyi Gu +1 more
wiley +1 more source
Hidden work at the fissured workplace: ambivalent visibility in daytime cleaning. [PDF]
Sardadvar K.
europepmc +1 more source
ABSTRACT Given the growing pressure on companies to achieve high ESG performance while minimising ESG controversies, this study investigates how ESG performance and ESG controversies jointly affect firm financial performance (measured as ROA and ROE), considering the effect of the presence of women directors and of operating in controversial versus non‐
Alice Alosi, Emilia Filippi
wiley +1 more source
An improved adaptive large neighborhood search algorithm for the flexible two-tier vehicle routing problem with drone stations. [PDF]
Li Q, Yan W, Gonsalves T.
europepmc +1 more source
Strategic integration of marketing and supply chain functions for superior customer experience: Insights from logistics startups under Saudi Vision 2030. [PDF]
Alahmari D, Awad A.
europepmc +1 more source
The effect of pharmaceutical supply chain management practice on operational performance: the case of the central clusters and central Ethiopian pharmaceutical supply service. [PDF]
Boche B +3 more
europepmc +1 more source
How Employees' Emotional Labor Promotes Perceived Service Quality: A Dual-Pathway Model. [PDF]
Cheng P, Zhao X.
europepmc +1 more source

