Results 111 to 120 of about 711,058 (303)

Toward successful knowledge transfer in web-based self-service for information technology services [PDF]

, 2005
Web-based self-service has emerged as an important strategy for providing pre- and post-sales customer support. Yet, there is a dearth of theoretical or empirical research concerning the organisational, customer-oriented, knowledge-based, and employee ...
Cooper, Vanessa, Lichtenstein, Sharman, Smith, Ross   +2 more
core   +1 more source

Australian Practitioners' Beliefs, Confidence, and Training Needs for Delivering Behaviour Support to Children and Young People in Out‐of‐Home Care

Australian Journal of Social Issues, EarlyView.
ABSTRACT Children in out‐of‐home care (OOHC) frequently present with complex behavioural needs. In New South Wales (NSW), behaviour support plans (BSPs) are mandated when restrictive practices, including psychotropic medication, are used. Little research has examined whether the statutory workforce is adequately prepared to meet behaviour support ...
Manisha Abayakoon Stanborough, Kelly‐Ann Allen, Emily Berger, Mikaela Stanborough, Erin Leif   +4 more
wiley   +1 more source

Sustainable Value Proposition Design in a Product-Service System [PDF]

, 2012
Many companies have started to add services to their tangible products in order to defend themselves from increased competition from low-cost economies.
Kristofer Nygren, Niclas Österlind
core  

How Are Australian Local Governments Responding to the Homelessness Crisis? Findings From a National Study

Australian Journal of Social Issues, EarlyView.
ABSTRACT Australian local governments are facing intensifying pressures to respond to worsening visible homelessness. This paper presents one of the first national studies on how local governments are responding to these pressures, and the first since the onset of the post‐pandemic housing crisis.
Andrew Clarke, Joelle Moore, Fatemeh Aminpour, Katya Eagles   +3 more
wiley   +1 more source

The impact of AI chatbot quality dimensions on customer loyalty in digital banking: an information systems success model approach in Vietnam

Discover Artificial Intelligence
This study investigates how AI chatbot quality dimensions influence customer loyalty formation in digital banking within an emerging market context.
Nguyen Phan Thu Hang, Nga T. T. Nguyen, Thach-Bao Huynh   +2 more
doaj   +1 more source

Next Generation intelligent transport systems: a multidimensional framework for eCall implementation [PDF]

The present use of Intelligent Transport Systems (ITS) can be defined as a hybrid between information and communication technologies to improve different aspects of mobility and transport. The potential value of the next generation ITS can be assessed as
Braet, Olivier, Degadt, Wouter
core  

Artificial Intelligence and Access to Justice at the ‘Shop Front’: The Potential and Limitations of Meeting Legal Need Through Technology

Australian Journal of Social Issues, EarlyView.
ABSTRACT In Australia, governments fund Community Legal Centres (CLCs) as part of the legal assistance sector (LAS) to meet the ‘legal needs’ of people experiencing disadvantage who cannot afford private legal services. Persistent unmet demand for CLCs is well‐documented. As artificial intelligence (AI) is increasingly used in private legal practice to
Catherine Hastings, Art Cotterell, Farzana Bruce   +2 more
wiley   +1 more source

Serving with Heart: How Responsive Empathy and Interpersonal Communication Change Customer Satisfaction in Customer Service of Telecommunication Services?

Indonesian Interdisciplinary Journal of Sharia Economics
This study aims to see how responsiveness, empathy, and interpersonal communication impact customer satisfaction in telecommunication services. This study uses a quantitative approach, using regression analysis to see how these variables relate.
Rina Marlina, Rini Agustin, Nur Hayati
doaj   +1 more source

Pengaruh Pemanfaatan E-pos dan Kualitas Layanan Jasa Pengiriman terhadap Tingkat Loyalitas Para Pelanggan Pos Indonesia Kota Batam (suatu Survei pada Kecamatan Batam Kota) [PDF]

, 2012
Post a freight services company in Indonesia. Identified some of the problems encountered in customer loyalty is the use of Information Systems Services (e-mail) may be used less well by the customers Pos Indonesia.
Ali, H. (Hapzi), Ekawati, N. (Nia)
core  

AI-Driven CRM Architecture for Managing Large-Scale Fragrance Sample Requests and Understanding Customer Preferences on Social Media

Computers
Social media platforms have become critical infrastructures for customer relationship management (CRM), requiring scalable and intelligent solutions to handle high-volume interactions.
Ali Aldhamiri
doaj   +1 more source