Results 121 to 130 of about 23,455 (264)

Consumer anxiety: A scoping review and research agenda. [PDF]

PLoS One
Li M, Huang S.
europepmc   +1 more source

A Taxonomy of Predictive Maintenance as a Basis for Supra‐Regional Sustainability Monitoring—Literature Review

Business Strategy and the Environment, EarlyView.
ABSTRACT The concept of predictive maintenance in advanced manufacturing systems is crucial from the point of view of resource efficiency in the era of high competitiveness forced by energy transformation in the digital economy. Against the backdrop of sustainability and the opportunities a data cooperative offers, the combination of predictive ...
Christian Schachtner, Nadine Baumann, Marek Jabłoński, Adam Jabłoński, Mariusz Bednarek, Sławomir Luściński, Piotr Bilski   +6 more
wiley   +1 more source

Building an intelligent brain platform for small and medium-sized enterprises using ChatGLM and Multi-Agent Systems. [PDF]

PLoS One
Yuan D.
europepmc   +1 more source

Translating Circularity Into Strategy: A Governance Meta‐Capability Framework

Business Strategy and the Environment, EarlyView.
ABSTRACT Firms struggle to transition to circular economy (CE) models, often citing external barriers. Yet some firms succeed, whereas others fail: Why? We argue that success depends on a specific governance capability—a meta‐capability that allows firms to (1) sense and strategically reframe CE imperatives, (2) seize opportunities by aligning diverse ...
Felix Carl Schultz, Vladislav Valentinov   +1 more
wiley   +1 more source

Building user trust in AI chatbots for customer service through human-like cues and perceived reliability. [PDF]

Sci Rep
Wang S, Fatima N, Shahbaz M, Asif M.
europepmc   +1 more source

Current Trends and Future Research in Management Control for Sustainability in Retail

Business Strategy and the Environment, EarlyView.
ABSTRACT The growing emphasis on sustainability in the retail sector, driven by regulatory frameworks, market trends and consumer demand, has placed management control at the forefront of facilitating sustainability practices. Despite increasing academic interest in this area, the literature is fragmented and provides limited sector‐specific insight ...
Miguel Gil, Mart Ots, Timur Uman
wiley   +1 more source

How employees respond to customer anger and sadness: emotional reciprocity and recovery strategies in service failures. [PDF]

Front Psychol
Song P, Wang Y, Yang Y, Li Y.
europepmc   +1 more source

Critical Success Factors for Enhancing the Circular Economy Performance of Last‐Mile Cold Chain Logistics Packaging for Urban Agricultural Products

Business Strategy and the Environment, EarlyView.
ABSTRACT With the increasing demand for high‐quality agricultural products, the agricultural cold‐chain logistics packaging (ACLP) industry faces significant environmental pressure and circular economy issues. This study analyzes the critical success factors (CSFs) that would enhance ACLP circular economy performance (CEP). The adversarial interpretive
Miao Su, Chunyu Liu, Shucheng Duan, Taewoo Roh   +3 more
wiley   +1 more source

Digital Transformation, Artificial Intelligence Application, and Service Quality as Determinants of User Satisfaction in Mobile Money Services

Ianna Journal of Interdisciplinary Studies
Background: Mobile money is an online payment method that uses a mobile subscriber database to enable users to make money transfers and payments without a traditional bank account. This type of service is gaining popularity worldwide.
Lu Phi Nga
doaj  

Editorial: The impact of robotic technologies on customer experience and adoption. [PDF]

Front Robot AI
Arora AS, Arora A, McIntyre J.
europepmc   +1 more source