ABSTRACT Although ESG controversies are on the rise, research investigating them yields contradictory findings. The paper provides resolutions to the debate through investigating (a) how ESG controversies influence firms' short‐term and long‐term financial performance; (b) how firms navigate ESG controversies' effect; and (c) how ESG controversies ...
Amalesh Sharma +3 more
wiley +1 more source
EAC-Agent: A deep learning framework for multimodal emotion-aware conversational agent with contextual response generation. [PDF]
Jamil S, Ali T, Nawaz A, Shahid A.
europepmc +1 more source
ABSTRACT Although firms that integrate a sustainability orientation (SO) may experience a significant improvement in their resource efficiency, many, particularly small‐ and medium‐sized enterprises (SMEs), still struggle with the complexities of incorporating sustainability into their business models.
Michael Adu Kwarteng +3 more
wiley +1 more source
Customer Mistreatment and Venting to Conversational AI: Emotional Exhaustion as Mediator and Trust in Conversational AI as Moderator. [PDF]
Cheng J, Jiang J.
europepmc +1 more source
ABSTRACT The transition toward circular fashion is widely promoted as a pathway to sustainable development, yet consumer resistance continues to hinder the adoption of circular business models across resale, rental, repair, and remaking. Existing research identifies numerous consumer barriers, but insights remain fragmented, model‐specific, and largely
Sophie Rasfeld
wiley +1 more source
How employees of Korean franchise restaurants perceive older adult kiosk accessibility. [PDF]
Jang C, Kim S.
europepmc +1 more source
Strategic integration of marketing and supply chain functions for superior customer experience: Insights from logistics startups under Saudi Vision 2030. [PDF]
Alahmari D, Awad A.
europepmc +1 more source
Stewardship without walls: taming the unregulated antibiotic economy to contain antimicrobial resistance in Ethiopia. [PDF]
Arega B, Agunie A.
europepmc +1 more source
AN INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICE IN A MAJOR RETIREMENT COMMUNITY
openaire +1 more source
Intelligent monitoring and anomaly detection for power service processes based on spatiotemporal attention mechanism. [PDF]
Lin N, Wen X, Wu J, Huang X, Wen H.
europepmc +1 more source

