Results 81 to 90 of about 711,058 (303)
Australian Journal of Social Issues, EarlyView.ABSTRACT Following the Royal Commission into Aged Care Quality and Safety, the Australian Government set a target for no‐one under 65 years of age to be living in residential aged care (RAC) by 2025. The numbers of young people in residential aged care (YPIRAC) have significantly declined since the start of the targets.
Elroy Dearn +4 more
wiley +1 more source
Developing a dining customer satisfaction measurement and response tool
, 2007 There are many customers and guests who depart a hotel or its dining and entertainment facilities with a bad taste in their mouths due to customer service situations that either went wrong completely, or simply did not meet those particular guests\u27 ...
Distefano, Mike
core +1 more source
The Cost of the National Disability Insurance Scheme: Australia's Print‐Media Discourse
Australian Journal of Social Issues, EarlyView.ABSTRACT This paper examines the way that Australian newspapers have framed the cost of the National Disability Insurance Scheme (NDIS). Introduced in 2013, the NDIS represented a major change in Australia's disability support policy, moving for the first time to a nationwide universal insurance model.
Meera Chinnappa +2 more
wiley +1 more source
The KIPS Transactions:PartD, 2004 The importance and demand about IS(information system) audit we increasing to raise quality of IS and prevention of the IS risk and dysfunction. Technology and system research for the substantiality and raising reliability of IS audit are continuously performed. But, there are misunderstanding of audit clients about IS audit, insufficiency of auditor`s
DongSoo Kim, Hyunsoo Kim, Yeonshick Ahn
openaire +2 more sources
Evaluating concepts for short-term control in financial service processes [PDF]
Financial services are characterised by the integration of customers while the service is being delivered. This integration leads to interruptions and thus delays in the processing of a customer order until for example the customer provides the missing ...
Behley, Dustin, Leyer, Michael
core
Sistem Informasi Pengolahan Dan Pelayanan Pelanggan PT. PLN Wilayah Manado Berbasis Web [PDF]
, 2010 Equitable distribution of electricity needs a framework of PT. PLN (Persero) Manado region in an effort to improve the quality of customer service. To improve the service developed a WEB based information system that supports the activities of PT.
Munaiseche, C. P. (Cindy) +2 more
core
The Politics of Framing the Student Problem: Inquiries Into Australian Civics Education, 2006–2024
Australian Journal of Social Issues, EarlyView.ABSTRACT Recurring debates about civics, the kinds of history that should, and should not, be taught in school, and ‘standards debates’ about the ‘basics’ typically follow on the heels of recurring moral panics about the ‘declining’ state of ‘our’ education system.
Patrick O'Keeffe +2 more
wiley +1 more source
Incorporating the Dual Customer Roles in e-Service Design [PDF]
E-service involves the delivery of useful services through information technology based service delivery channels such as the Internet. A distinguishing feature of e-service is the active and significant participation of customers in the service co ...
Gregory R. Heim +2 more
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Designing towards the leverage points in an open innovation project for digital urban transport interventions [PDF]
, 2014 Public transport provision is a wicked problem (Rittel & Webber 1973), in which many stakeholders have a vested interest in the way the services are delivered such as councils, transport service providers, local retail destinations, advertising companies,
Tompson, Tim
core
Australian Journal of Social Issues, EarlyView.ABSTRACT Aboriginal staff play a vital part in improving culturally safe and effective services and supports for Aboriginal people. Research on the Aboriginal workforce helps advance a culturally safe environment for workers and Aboriginal people accessing health and community services. This study aims to identify the barriers and enablers to workforce
F. Talbot +10 more
wiley +1 more source