PENGARUH SISTEM PENYAMPAIAN JASA (SERVICE DELIVERY SYSTEM) TERHADAP CUSTOMER TRUST MASKAPAI LION AIR: Studi Kasus Pada Penumpang Lion Air di Bandara Husein Sastranegara Bandung [PDF]
, 2014 Penelitian ini bertujuan untuk mengetahui dan menganalisis gambaran mengenai sistem penyampaian jasa dan customer trust, serta seberapa besar pengaruh sistem penyampaian jasa terhadap customer trust pada penumpang maskapai Lion Air di bandara Husein ...
Matondang, Hery Fredy
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PENGARUH KEPERCAYAAN MEREK DAN KEPUASAN KONSUMEN TERHADAP LOYALITAS MEREK PENGGUNA POND’S WHITE BEAUTY (STUDI PADA PENGUNJUNG WANITA DI SUPERINDO MAL ARION) [PDF]
, 2012 Khaironi Syahriza Nasution. 8215070424. 2012 ; Influence of Trust In Brand and Customer Satisfaction Towards Brand Loyalty of Pond’s White Beauty Womens Visitors in Superindo Arion Mall.
NASUTION, KHAIRONI SYAHRIZA
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Customer trust recovery: An alternative explanation
Journal of Retailing and Consumer Services, 2019 Abstract The importance of trust and the prevalence of organizational trust transgressions have led to a growing number of studies investigating trust recovery. The extant literature is characterized as being almost entirely trust violator-centric, involving trust violator-centric explanations of trust recovery.
Bozic, Branko, Kuppelwieser, Volker G.
openaire +4 more sources
HUBUNGAN ANTARA KEPERCAYAAN DENGAN KEPUASAN PELANGGAN SMARTPHONE BLACKBERRY PADA WARGA RW 02 KELURAHAN BOJONG SARI KECAMATAN KEDUNG WARINGIN DI BEKASI [PDF]
, 2015 PANDU DWIJAYANA. THE CORRELATION BETWEEN TRUST WITH CUSTOMER SATISFACTION SMARTPHONE BLACKBERRY AT COMMUNITY DISTRICT 02 BOJONG SARI VILLAGGE KEDUNG WARINGIN IN JAKARTA.Skripsi, Jakarta: Study Program of Commerce Education, Dapartment of Economics and ...
Dwijayana, Pandu
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Pengaruh Harga, Kualitas Layanan, dan Kepercayaan Terhadap Loyalitas Pelanggan Jasa Angkutan Umum (Studi Pelanggan Bus Batik Solo Trans) [PDF]
, 2016 The purpose of this study is to find the influence of prices, service quality, trust towards customer loyalty in public transport services a study of customers Batik Solo Trans bus.
, Dra. Chuzaimah,MM, Kuncoro, Haryoseno
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Pengaruh Kualitas Pelayanan, Kepercayaan dan Nilai Nasabah terhadap Kepuasan Nasabah [PDF]
, 2015 Creating customer satisfaction, especially customers, cooperatives should be able to meet the wishes of the customer. Factors that affect customer satisfaction is service quality , trust and customer value .
Pratiwi, N. P. (Ni) +1 more
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IJEBD (International Journal of Entrepreneurship and Business Development)This research is entitled "The Influence of Referral Marketing and Customer Trust on Purchasing Decisions through Customer Satisfaction at PT. Dharma Lautan Utama Surabaya".
chandra - kartika
doaj +1 more source
The influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty
Jurnal Siasat Bisnis, 2021 Purpose: This research's main objective is to determine the relationship among e-service quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator which focused on Shopee customers in Yogyakarta.
Dola Fitritha Raras Handayani +2 more
doaj
Boosting Customers’ Impulse Purchases through Trust
Jurnal Dinamika ManajemenThis research aims to determine the influence of lifestyle, social media marketing, and customer reviews on trust and impulsive buying. The population in this study were fashion thrift buyers at x-brand stores. The sampling technique used was accidental sampling.
Nail Aldiaz +2 more
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Effects of customer trust and online experiences in building hospitality brands [PDF]
, 2015 Customer trust embodies customer beliefs of actually receiving a promised service and manifestations of consumer’s confidences in an exchange parties reliability and integrity.
Edith Pallás +5 more
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