Results 41 to 50 of about 551,822 (211)

The effect of service quality, perceived value, and customer trust towards customer loyalty on online transportation Gojek in Surabaya

Manajemen dan Bisnis, 2021
This study aims to analyze several factors that affect customer loyalty GoRide and GoCar in Surabaya. Several variables such as service quality, perceived value, and customer trust are examined in this study to see their effect on customer loyalty.
Kevin Kevin, Dudi Anandya
doaj   +1 more source

HUBUNGAN ANTARA BRAND TRUST DENGAN CUSTOMER ENGAGEMENT PADA MAHASISWI PENGGUNA WARDAH KOSMETIK [PDF]

, 2017
Semakin tingginya persaingan dalam industri kosmetik membuat perusahaan harus dapat meningkatkan customer engagement pada produk yang dibuat. Customer engagement adalah sebuah proses yang melibatkan kehadiran fisik, kognitif dan emosional customer yang ...
Prihatsanti, Unika, Sukmadewi, Rostika Adi   +1 more
core  

The Mediating Role of Customer Trust on Customer Loyalty

Journal of Service Science and Management, 2013
The review of the literature reveals various relationships between the constructs of social identity, customer trust, and customer loyalty. Such results lead to questioning the nature of the conceptual structure that would include these constructs as well as their interrelationships in a structural model.
Nha Nguyen, André Leclerc, Gaston LeBlanc   +2 more
openaire   +2 more sources

Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah dengan Kepercayaan sebagai Variabel Intervening [PDF]

, 2011
This study aims to determine: 1) the influence of service quality dimensions in terms of tangibles, reliability, responsiveness, assurance and emphaty of trust, 2) the influence of trust on customer satisfaction, 3) the influence of service quality ...
Santoso, G. H. (Gunarto)
core  

Analisis Customer Satisfaction dan Brand Trust terhadap Customer Retention

Journal of Management and Bussines (JOMB), 2019
The aim this research is to know the influence of customer satisfaction and brand trust toward customer retention.  The method of this research is using kind of samples including random samples and questionnaires to 101 consumers. The analytical technique, in here is multiple linear analysis technique, and for the hypotesis testing, we use statistic ...
Acep Samsudin, Asep M. Ramdan, Gladis Sarah Aurelia   +2 more
openaire   +2 more sources

Pengaruh Service Quality, Customer Perceived Value, dan Customer Trust Terhadap Customer Loyalty

Jurnal Manajemen Pemasaran dan Perilaku Konsumen, 2023
Major changes have been made since the outbreak of the COVID-19 pandemic, several companies have collapsed and some have survived and even made profits. Changes in the dynamics of demand for the situation at hand bring new business models developing faster than they should, thus driving significant change.
openaire   +1 more source

Analisis Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Dan Kepercayaan Pelanggan Sebagai Variabel Intervening Pada Asuransi Jiwa Manulife Indonesia-Surabaya [PDF]

, 2014
The purpose of this research are to know : (1) Influence of service quality (reliability, responsiveness, assurance, emphaty, tangible) to Customer Satisfaction, Trust, and Loyalty Manulife Indonesia in Surabaya.
Darwin, S. (Steven)
core  

DO TRUST AND CUSTOMER INTIMACY AFFECT CUSTOMER LOYALTY?

Jurnal Ekonomi Trisakti
This study aims to identify factors influencing customer loyalty in Islamic Banking customers. One hundred seventy respondents filled out the questionnaire online. The sample collection techniques were purposive sampling and the Structure Equation Model (SEM). The results indicated that customer trust and intimacy positively affect customer loyalty.
Agung Farasky, Wahyuni Rusliyana Sari, Luki Adiati Pratomo   +2 more
openaire   +1 more source

RELATIONSHIP COMMITMENT DAN CUSTOMER ENGAGEMENT: STIMULUS SERTA KONSEKWENSI PADAKONSUMEN PENGGUNA TRANSPORTASI DARAT

MIX: Jurnal Ilmiah Manajemen, 2016
.The purpose of carrying out this research is to analyze the stimulus and consequence of Relationship commitment and Customer engagement. Moreover, integratedly be able to analyze the effect of Trust, Relationship commitment, Customer engagement towards ...
Sri Vandayuli Riorini, Christina Catur Widayati   +1 more
doaj  

Analysis of the Influence of Brand Image and Customer Reviews on Purchase Decisions Mediated by Customer Trust in the Shopee Marketplace

Indonesian Interdisciplinary Journal of Sharia Economics
This research highlights the importance of brand image management and customer reviews in influencing trust and purchasing behavior on the Shopee Marketplace platform. Research findings confirm that effective brand image management and positive customer
Ridho Ahbib Fahrurrazi, Ihwan Susila
doaj   +1 more source