Results 21 to 30 of about 19,160 (264)
Studies and Scientific Researches: Economics Edition, 2023 This study aims to analyze the effect of e-service quality on continuance intention which is mediated by customer trust and customer satisfaction on mobile health applications user.
Anitha Soleha Satria +1 more
doaj +3 more sources
Building customer trust in mobile commerce
Communications of the ACM, 2003 Gaining customer trust in m-commerce is a daunting process, extending from initial trust formation to continuous trust development---but it can be done.
Keng Siau, Zixing Shen
openaire +2 more sources
The Mediating Role of Customer Trust on Customer Loyalty
Journal of Service Science and Management, 2013 The review of the literature reveals various relationships between the constructs of social identity, customer trust, and customer loyalty. Such results lead to questioning the nature of the conceptual structure that would include these constructs as well as their interrelationships in a structural model.
Nha Nguyen +2 more
openaire +2 more sources
Assuring Customer Value, Customer Experience, and Trust to Improve Customer Loyalty
JURNAL DINAMIKA MANAJEMEN DAN BISNIS, 2023 Consumer loyalty may be influenced by consumer trust. Consumer experience and customer value are only two of the many elements that contribute to consumer trust. Through consumer trust, this study seeks to examine the impact of customer value and customer experience on customer loyalty.
Indah Febriyanti, Tuti, Meylani
openaire +2 more sources
Customer Trust and Loyalty in Nepali Commercial Banks: A PLS-SEM Analysis Approach
Nepal Journal of Multidisciplinary ResearchBackground: This study aims to investigate the customer trust on customer loyalty in commercial banks in Nepal. It assesses how commitment and customer intimacy assist as an intervening role in the relationship between trust and customer loyalty ...
Pushpa Nidhi Amgain
doaj +1 more source
Jurnal Ilmiah Bisnis dan Ekonomi Asia, 2022 This study aims to analyze e-service quality, brand awareness, trust, word of mouth, and satisfaction with customer loyalty at TikTok shops (study on TikTok shop customers). Data were collected through a survey with 151 respondents.
Werner Ria Murhadi, Eva Cahaya Reski
doaj +1 more source
A competency mechanism for customer trust enhancement in digital banking services
Journal of Open Innovation: Technology, Market and ComplexitySustained customer trust in digital banking supports stable customer relationships and stronger retention, and both outcomes can secure long-term revenue and profitability for banks.
Long Kim +3 more
doaj +1 more source
THE EFFECT OF BANK IMAGE AND TRUST ON LOYALITY MEDIATED BY CUSTOMER SATISFACTION
Jurnal Dinamika Manajemen, 2015 The purpose of this study is to analyze the effect of the bank’s image and trust on customer satisfaction, as well as the effect of the image of the bank, trust, and satisfaction on customer loyalty.
Sumadi Sumadi, Euis Soliha
doaj +1 more source
Review of Management and Entrepreneurship, 2023 RawatDiRumah.com is a home care health service that is expected to make it easier for people to get medical services at home to reduce the risk of making contact with the diseases that may occur if they are treated at the hospital.
Edward Nurzali, Helena Sidharta
doaj +1 more source
Molecular Oncology, EarlyView.Matched spatial transcriptomics and single‐nuclei RNA‐seq were generated for anaplastic and BRAFV600E papillary thyroid cancers revealing generic and tumor‐specific states occurring in cancer cells and in the tumor microenvironment. In this context, cancer dedifferentiation mirrored organoid maturation through ordered thyroid marker gain/loss ...
Adrien Tourneur +11 more
wiley +1 more source