Building Customer Trust in e-commerce
E-commerce is gaining popularity due to its importance for both merchants and consumers, particularly in light of the COVID-19 pandemic, which restricts mass movement and gathering, as well as the high costs associated with traveling to different markets.
Bruce Gashema, Amani Manzi Alain
openaire +1 more source
Relationship Commitment Dan Customer Engagement: Stimulus Serta Konsekwensi Padakonsumen Pengguna Transportasi Darat [PDF]
.The purpose of carrying out this research is to analyze the stimulus andconsequence of Relationship commitment and Customer engagement. Moreover, integratedlybe able to analyze the effect of Trust, Relationship commitment, Customer engagementtowards ...
Riorini, S. V. (Sri) +1 more
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This research examines the effect of digital financial literacy and customer protection on customer trust, with mobile banking serving as a mediating variable.
Siti Nur Aisyah, Rizki Sri Wahyuni
doaj +1 more source
The Effect of Perceived-Value Towards Customer Loyalty With Consumer Trust As Intervening Variable: Empirical Study in International Program Universitas Muhammadiyah Surakarta [PDF]
his quantitative research examines the effect of perceived-value towards customers loyalty with customer trust as inventing variable in context of UMS international program.
-, Soepatini, SE, Msi, Ph.D. +1 more
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Pengaruh Trust, Store Image, Dan Customer Satisfaction Terhadap Customer Loyalty Pada Minimarket Seven Cemara Jalan Kaliurang Km.5 YOGYAKARTA [PDF]
This study aims to determine the effect of Trust, Store Image, and Customer Satisfaction in Customer Loyalty at the Seven Cemara store in Yogyakarta. Variables used in this research are Dependent Variable (Customer Loyalty) and the Independent Variable ...
Hermawan, A. D. (Angga)
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Reassessing customer trust and privacy concerns in omnichannel customer experience
In today’s retail landscape, omnichannel customer experience plays a crucial role in fostering long-term customer trust and satisfaction. However, there remains a gap in understanding the precise impact of omnichannel experiences on these key factors ...
Hadiqa Riaz +2 more
doaj +1 more source
Peran Kepercayaan Tamu dalam Memediasi Pengaruh Kepuasan Konsumen terhadap Loyalitas Pelanggan Hotel Taman Agung [PDF]
Consumer satisfaction is feeling happy someone to a product. Customer satisfaction that is felt can cause trust in a particular product or service. To improve customer loyalty should be focused on customer satisfaction. The impact of positive experiences
Affandi, E. Y. (Eka) +1 more
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THE EFFECT OF SITE CHARACTERISTICS ON RELATIONSHIP QUALITY FACTORS AND E-WORD OF MOUTH IN ONLINE SHOPPING: AN OBSERVATION CONDUCTED IN JAKARTA [PDF]
THE EFFECT OF SITE CHARACTERISTICS ON RELATIONSHIP QUALITY FACTORS AND E-WORD OF MOUTH IN ONLINE SHOPPING: AN OBSERVATION CONDUCTED IN JAKARTA - Site characteristics, Customer satisfaction, Relationship quality, E-trust, Ecommitment, E-word of ...
KHIANI, ESHA, Michiko Tamala, Anita
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ANTECEDENTS AND CONSEQUENCES OF COMMITMENT FROM COSTUMERS OF BCA FINANCE IN JAKARTA [PDF]
The background of this study was the situations that customers loyalty in a crucial constructs in marketing area, especially in relationship management.
Willy Arafah
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