Results 81 to 90 of about 551,822 (211)

Building customer trust in mobile commerce

Communications of the ACM, 2003
Gaining customer trust in m-commerce is a daunting process, extending from initial trust formation to continuous trust development---but it can be done.
SIAU, Keng, SHEN, Zixing
openaire   +2 more sources

THE ROLE OF TRUST IN MEDIATING THE EFFECT OF EWOM AND SHOPPING EXPERIENCE ON CUSTOMER LOYALTY

Russian Journal of Agricultural and Socio-Economic Sciences, 2021
Customer loyalty is important in marketing because it represents the desire of customers, employees or friends to make personal investments or sacrifices to strengthen the relationship between them.
Wibawa I G.A.S., Setiawan P.Y.
doaj   +1 more source

Antecedents of Customer Satisfaction Towards Chatbot on Used Car Buying and Selling Platforms in Indonesia

APMBA (Asia Pacific Management and Business Application)
This research aimed to examine the impact of chatbot service quality, perceived value, cognitive trust, and affective trust on customer satisfaction within the used car buying and selling platforms in the largest metropolis area in the Indonesian capital,
Hapizin Yonani Panjaitan, Renny Risqiani
doaj   +1 more source

The Role of Corporate Social Responsibility and Corporate Image in Times of Crisis: The Mediating Role of Customer Trust. [PDF]

Int J Environ Res Public Health, 2021
Chen CC, Khan A, Hongsuchon T, Ruangkanjanases A, Chen YT, Sivarak O, Chen SC.   +6 more
europepmc   +1 more source

Trust is the new black [PDF]

, 2017
Trust is at the heart of ongoing relationships amongst people, but also with brands and companies. It has become a hot topic (Connelly, 2017, Huffington, 2015), particularly given the increasing media coverage of breakdowns in customer trust in well ...
Mitchell, Sarah Mitchell
core  

Building trust by signaling trustworthiness in service retail [PDF]

, 2014
Purpose - The purpose of this paper is to investigate the role of retailer trustworthiness in driving customer trust and the subsequent impact on loyalty.
Kharouf, Husni, Lund, Donald J., Sekhon, Harjit   +2 more
core   +1 more source

Determinants of customer intentions to continue using full-service airlines in Indonesia

Cogent Business & Management
This study aims to identify whether the influence of experience quality, price fairness, and sales promotion on continuous usage intention is mediated by customer perceived value, trust, and satisfaction with full-service airlines in Indonesia.
Yasintha Soelasih, Sumani Sumani, Johan David Wetik   +2 more
doaj   +1 more source

Corporate social responsibility and loyalty: Intervening influence of customer satisfaction and trust

Cogent Business & Management, 2017
This study investigated the relationship between value relevance and ethical standards as determinants of commitment to corporate social responsibility (CSR) activities and customer loyalty with the intervening effect of customer satisfaction, corporate ...
Muzammal Ilyas Sindhu, Muhammad Arif
doaj   +1 more source

PENGARUH FAKTOR-FAKTOR ANTESEDEN E-CUSTOMER SATISFACTION, E-CUSTOMER TRUST DAN COMPULSIVE BUYING PADA PEMBENTUKKAN E-CUSTOMER LOYALTY

Jurnal Manajemen, 2017
Temuan dari penelitian diharapkan dapat memberikan masukan yang berharga pada pengembangan teori belanja online dan bagi perusahaan yang akan melakukan penjualan secara online.
Petra Surya Mega Wijaya, Ety Istriani
doaj   +1 more source

PENGARUH KUALITAS JASA DAN KEPERCAYAAN MEREK TERHADAP LOYALITAS PELANGGAN ISP FASTNET (SURVEI PADA PELANGGAN FASTNET DI WILAYAH RW 11 KELURAHAN TEBET TIMUR KECAMATAN TEBET) [PDF]

, 2012
Septyawan Hergieson, 2012; The Influence of Service Quality and Brand Trust on Customer Loyalty: Survey on FastNet Customers at RW 11 Kelurahan Tebet Timur Kecamatan Tebet.
Hergieson, Septyawan
core