Results 331 to 340 of about 880,418 (366)
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European Journal of Marketing
Purpose This research paper aims to examine the power of customer-to-customer (C2C) oriented self-service technology (SST) in enhancing customers’ perceived C2C interaction qualities in collectively interactive service settings where C2C interactions are crucial for value co-creation.
Hyun Sik Kim, Beomjoon Choi
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Purpose This research paper aims to examine the power of customer-to-customer (C2C) oriented self-service technology (SST) in enhancing customers’ perceived C2C interaction qualities in collectively interactive service settings where C2C interactions are crucial for value co-creation.
Hyun Sik Kim, Beomjoon Choi
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Customer privacy versus customer service
Information Security Technical Report, 1997Abstract This article gives a financial services perspective on data protection legislation from an information security point of view, and discusses the balance between customer privacy and customer service.
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Customer satisfaction: the customer experience through the customer's eyes
Total Quality Management & Business Excellence, 2010Customer satisfaction: the customer experience through the customer's eyes, by Nigel Hill, Greg Roche, and Rachel Allen, London, Cogent Publishing, 2007, vi+314 pp., £27.50 (paperback), ISBN 978-0-...
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Socially responsible corporate customers
Journal of Financial Economics, 2021Rui Dai, Hao Liang, Lilian Ng
exaly
Detection of potential customers’ empathy behavior towards customers' reviews
Journal of Retailing and Consumer Services, 2022Md Shamim Hossain, Mst Farjana Rahman
exaly
Role of customers in circular business models
Journal of Business Research, 2021Rana Mostaghel, Koteshwar Chirumalla
exaly
The spillover effect of customers' ESG to suppliers
Pacific-Basin Finance Journal, 2023Jinghua Tang
exaly