Results 341 to 350 of about 880,418 (366)

What is the impact of service quality on customers’ satisfaction during COVID-19 outbreak? New findings from online reviews analysis

Telematics and Informatics, 2021
Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Abdullah Alghamdi   +2 more
exaly  

Customs of Courtesy

Science, 1890
openaire   +2 more sources

Customers Working for Customers

2013
Volker Wittke, Heidemarie Hanekop
openaire   +1 more source

Examining the influence of linguistic characteristics of online managerial response on return customers’ change in satisfaction with hotels

International Journal of Hospitality Management, 2022
Xun Xu
exaly  

Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

International Journal of Information Management, 2017
Ali Abdallah Alalwan, Yogesh K Dwivedi, Nripendra P Rana   +2 more
exaly  

Understanding the effects of a social media service failure apology: A comparative study of customers vs. potential customers

International Journal of Information Management, 2017
Danae Manika, Savvas Papagiannidis, Michael Bourlakis   +2 more
exaly  

THE INFLUENCE OF CUSTOMER VALUE, CUSTOMER EXPERIENCE ON CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION

This research investigates the influence of customer value and customer experience on customer loyalty, with a specific focus on the mediating role of customer satisfaction. In an increasingly competitive market, understanding the dynamics of customer loyalty is essential for businesses aiming to enhance their market position.
Tumbel, Brillian, Lapian, S.L.H.V. Joyce, Rogi, Mirah H.   +2 more
openaire   +1 more source

Looking beyond the Horizon: How to Approach the Customers’ Customers in Business-to-Business Markets

Journal of Marketing, 2014
Christian Homburg
exaly  

Building brand relationship for restaurants

International Journal of Contemporary Hospitality Management, 2019
Ezgi Erkmen, Murat Hançer
exaly  

The Effects of Customer Equity on Customer Satisfaction and Customer Loyalty

The Academy of Customer Satisfaction Management, 2019
Yuwen Zhao, Dong Hyuk Jo
openaire   +1 more source