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Myths and realities of digital reference services
Library Management, 2012PurposeThe purpose of this paper is to determine whether differences exist between public and private universities' web sites in terms of visibility and accessibility of the web sites.Design/methodology/approachThe approach that was taken to study the issue of visibility and accessibility is using the software Alexa and EvalAccess respectively.
Ahmad Bakeri Abu Bakar
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Providing digital reference services: a Namibian case study
Information and Learning Science, 2018Purpose The purpose of this study was to evaluate digital reference services at the Namibia University of Science and Technology (NUST) and the University of Namibia (UNAM) library. Two aspects were evaluated, namely, “resources” and “elements of the general digital reference model”.
W. Uutoni
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Using ChatGPT as Digital/ Smart Reference Robot: How may ChatGPT Impact Digital Reference Services?
SSRN Electronic Journal, 2023Hamidreza Saeidnia
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Regional Journal of Information and Knowledge Management, 2023
Rationale of Study – The study examined the accessibility and use of electronic resources for digital reference services among university libraries in Southern Nigeria.Methodology – The study adopted a correlational descriptive survey approach to ...
Achugbue Edwin Iroroeavwo +3 more
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Rationale of Study – The study examined the accessibility and use of electronic resources for digital reference services among university libraries in Southern Nigeria.Methodology – The study adopted a correlational descriptive survey approach to ...
Achugbue Edwin Iroroeavwo +3 more
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Readiness for Digital Reference Services: A Survey of Libraries in Ibadan Metropolis, Nigeria
The international information & library review, 2020The advent of information and communication technology has brought about sweeping changes in the way library and information services including reference services are being delivered.
Azeez Adebamgbala Adeoye +2 more
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Provision of Digital Reference Services in Selected Nigerian State University Libraries
Regional Journal of Information and Knowledge Management, 2020Rationale of Study – This paper investigated provision of digital reference services in selected Nigerian state university libraries. The study examined how digital reference service can improve information service delivery to library users in Nigerian ...
Janet Onomeh Ubogu
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Implementing Digital Reference Services: Setting Standards and Making it Real
Library Review, 2002The advent of digital and virtual technology has meant radical implications and opportunities for reference services, and a changing reference culture is now beginning to emerge.
R. D. Lankes
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