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The Future of Reference Service: Treading into and Going beyond Digital Reference Service
SRELS Journal of Information Management, 2015The present paper is an endeavor to put light on the present bandwagon of digital reference service with a glimpse on the background and genesis of traditional reference service. The present online reference services include asynchronous transactions like e-mail, web forms, Ask-A type services and synchronous transactions like live chatting, video ...
Avik Roy, Udayan Bhattacharya
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Reference Services in Digital Environment
2009Information and communication technologies have been used to assist in various functions of library and information units. Digital reference services that is becoming widely available especially in academic libraries and public libraries around the world provide assistance to remote users especially through e-mail format.
Wan Ab. Kadir Wan Dollah, Diljit Singh
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Digital libraries and reference services: present and future
Journal of Documentation, 2002Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information ...
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A Reference Architecture for the Certification of E-Services in a Digital Government Infrastructure
Distributed and Parallel Databases, 2002zbMATH Open Web Interface contents unavailable due to conflicting licenses.
Arcieri, F +3 more
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Reference library service in the digital environment
Library & Information Science Research, 2008The reference library plays a valuable role in a print environment for at least two purposes: direct ready reference, the seeking or verification of basic facts; and finding contextual aspects of a person, place, event, period, or other topic. For the first task, one needs an appropriate single source; for the second, a well-selected range of different
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Live Digital Reference Service: Its Present and Future
2004Information technology presents a challenge as well as an opportunity to reference service. This paper examines the reasons for the declining patronage of reference service, and outlines the benefits of offering live digital reference service. While covering the present status of this service, this paper also attempts to look ahead of its future ...
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Integration of Digital Reference Service for Scholarly Communication in Digital Libraries
2013Digital libraries are a key connector to the information resources that are necessary for the growth of research in today’s era. The ability to disseminate and promote one’s work and research is an important component of managing and communicating information.
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