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Providing digital reference services: a Namibian case study
Information and Learning Science, 2018Purpose The purpose of this study was to evaluate digital reference services at the Namibia University of Science and Technology (NUST) and the University of Namibia (UNAM) library. Two aspects were evaluated, namely, “resources” and “elements of the general digital reference model”.
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Digital libraries and reference services: present and future
Journal of Documentation, 2002Reference services have taken a central place in library and information services. They are also regarded as personalised services since in most cases a personal discussion takes place between a user and a reference librarian. Based on this, the librarian points to the sources that are considered to be most appropriate to meet the specific information ...
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Government Information Quarterly, 2000
Abstract As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services.
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Abstract As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services.
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Medical Reference Services Quarterly, 2005
Two years after the initial 2002 study, a greater number of academic health science libraries are offering digital reference chat services, and this number appears poised to grow in the coming years. This 2004 follow-up study found that 36 (27%) of the academic health science libraries examined provide digital chat reference services; this was an ...
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Two years after the initial 2002 study, a greater number of academic health science libraries are offering digital reference chat services, and this number appears poised to grow in the coming years. This 2004 follow-up study found that 36 (27%) of the academic health science libraries examined provide digital chat reference services; this was an ...
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The Future of Reference Service: Treading into and Going beyond Digital Reference Service
SRELS Journal of Information Management, 2015The present paper is an endeavor to put light on the present bandwagon of digital reference service with a glimpse on the background and genesis of traditional reference service. The present online reference services include asynchronous transactions like e-mail, web forms, Ask-A type services and synchronous transactions like live chatting, video ...
Avik Roy, Udayan Bhattacharya
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Reference Services in Digital Environment
2009Information and communication technologies have been used to assist in various functions of library and information units. Digital reference services that is becoming widely available especially in academic libraries and public libraries around the world provide assistance to remote users especially through e-mail format.
Wan Ab. Kadir Wan Dollah, Diljit Singh
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Evaluating digital reference service in university libraries
2012 IEEE Symposium on Business, Engineering and Industrial Applications, 2012Digital reference service is a network that placed expertise or skill, human intermediation and resources at the disposal of users in an online environment, employs automated tools and allowing human experts to concentrate or focus on difficult questions.
Siti Khairiyah Nordin +2 more
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Balancing Statewide and Local Digital Reference Service
The Reference Librarian, 2006As digital and chat reference services become established as another way to do business, many libraries juggle the delivery of consortial and local virtual reference services.
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