Results 241 to 250 of about 1,321,784 (264)

The Nature and Determinants of Customer Expectations of Service

Journal of the Academy of Marketing Science, 1993
Leonard Berry, Valarie Zeithaml, A Parasuraman   +2 more
exaly  

E-Services

2023
openaire   +2 more sources

Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis

Journal of Service Research, 2011
Andrea Ordanini, A Parasuraman
exaly  

E-Services

The 5th Conference on Information and Knowledge Technology, 2013
openaire   +1 more source

Characterising the concept of service experience

Journal of Service Management, 2011
Anu Helkkula
exaly  

An assessment of customers’ e-service quality perception, satisfaction and intention

International Journal of Information Management, 2010
Kallol Bagchi, Peeter Kirs
exaly  

Fundamentals of service science

Journal of the Academy of Marketing Science, 2007
Paul Maglio, Jim Spöhrer, Maglio Paul P   +2 more
exaly  

Sentiment Analysis for e-Services

2014 IIAI 3rd International Conference on Advanced Applied Informatics, 2014
Fernando Santos Sanchez, Andres Mendez-Vazquez   +1 more
openaire   +1 more source

On value and value co-creation: A service systems and service logic perspective

European Management Journal, 2008
Stephen Vargo, Paul Maglio, Melissa Akaka   +2 more
exaly  

e-Service

2004
openaire   +2 more sources