“Calling for help: I need you to listen” - A qualitative study of callers’ experience of calls to the emergency medical communication centre [PDF]
Background The Emergency Medical Communications Center (EMCC) is essential in emergencies and often represents the public’s first encounter with the healthcare system. Previous research has mainly focused on the dispatcher’s perspective. Therefore, there
Trine Berglie Spjeldnæs +4 more
doaj +5 more sources
Contribution of Live Video to Physicians' Remote Assessment of Suspected COVID-19 Patients in an Emergency Medical Communication Centre: A Retrospective Study and Web-Based Survey. [PDF]
The COVID-19 pandemic had a major impact on emergency medical communication centres (EMCC). A live video facility was made available to second-line physicians in an EMCC with a first-line paramedic to receive emergency calls. The objective of this study was to measure the contribution of live video to remote medical triage.
Larribau R +7 more
europepmc +5 more sources
Predicting acute coronary syndrome in males and females with chest pain who call an emergency medical communication centre [PDF]
Background Chest pain is a frequent reason for calls in emergency medical communication centre (EMCC). Detecting a coronary origin by phone is a challenge. This is especially so as the presentations differ according to gender.
Paul-Georges Reuter +9 more
doaj +6 more sources
Introducing an on-site Helicopter Emergency Medical Service (HEMS) physician in a Norwegian Emergency Medical Communication Centre: a focus group study on the experiences of operators and physicians [PDF]
Objectives The aim of this study was to explore the experiences of emergency medical communication centre (EMCC) operators and helicopter emergency medical service (HEMS) physicians following the introduction of an on-site HEMS physician in a Norwegian ...
Ole Erik Ulvin, Kari Sand, Line Melby
doaj +4 more sources
Image transmission and video live-streaming in emergency medical communication centre: a narrative review of its feasability, use, and impact [PDF]
Introduction Emergency Medical Communication Centres (EMCC) are responsible for assessing calls, providing pre-arrival instructions, and dispatching resources.
Nicolas Marjanovic +5 more
doaj +4 more sources
Association of patient satisfaction with use of text message by an emergency medical communication centre. [PDF]
Collins J +6 more
europepmc +5 more sources
Investigation of symptoms in emergency medical calls by patients treated with thrombectomy: a retrospective study in Western Norway [PDF]
Background Patients with large vessel occlusion (LVO) may benefit from endovascular thrombectomy (EVT). Early identification and potential transfer to a comprehensive stroke centre can be advantageous, depending on geographical and logistical factors ...
Mikal Olsen Smaadal +2 more
doaj +2 more sources
Local emergency medical communication centres – staffing and populations [PDF]
There are several examples of inadequate staffing at local emergency medical communication centres (LEMCs) resulting in limited availability and long waits on the telephone. There are no guidelines for population size or the staffing of a LEMC. In the following, we present models of catchment areas and staffing.Traffic intensity on Saturdays and ...
Steinar Hunskår +2 more
openaire +2 more sources
Background Calls to emergency medical lines are an essential component in the chain of survival. Operators make critical decisions based on information they elicit from callers.
Jennifer Gerwing +6 more
doaj +1 more source
Background Responsive and efficient emergency medical services (EMS) require accurate telephone triage. In Finland, such services are provided by Emergency Response Centre Agency (ERC Agency).
Tomi Salminen +6 more
doaj +1 more source

