Results 11 to 20 of about 109,650 (303)

WHAT ARE THE DIRECT AND INDIRECT DETERMINANTS OF EMOTIONAL EXHAUSTION BETWEEN EMOTIONAL DISSONANCE AND COPING STRATEGIES AMONG CAMEROONIAN WORKERS? [PDF]

Analele Universităţii din Craiova. Psihologie, Pedagogie, 2023
The objective of this study was to explore the direct and indirect predictors of burnout. Precisely, the purpose was to appreciate the effects of emotional dissonance on emotional exhaustion on the one hand and on the other hand to test the moderating ...
Joséphine Pascale ADA MANGA, Armand Didier MBOG DJOM, Jean-Pierre MBAME   +2 more
doaj   +1 more source

Emotional Dissonance, Job Stress, and Intrinsic Motivation of Married Women Working in Call Centers: The Roles of Work Overload and Work-Family Conflict

Administrative Sciences, 2022
This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the ...
Moo-Kyeong Jeon, HyunJoong Yoon, Yuha Yang   +2 more
doaj   +1 more source

Risk and Protective Factors of Emotional Exhaustion in Teachers. A Moderating Mediation on Emotional Exhaustion

Journal of Work and Organizational Psychology, 2022
Emotional exhaustion negatively influences teachers’ professional development. The main aim of this study was to analyze how the perception of attention to diversity, emotional dissonance, and social support were related to emotional exhaustion. To carry
Esther Cuadrado, Mónica Jiménez-Rosa, Carmen Tabernero   +2 more
doaj   +1 more source

Emotional labor among team members: do employees follow emotional display norms for teams, not for customers?

Frontiers in Psychology, 2023
Emotional labor is typically conceptualized as a process in which individuals regulate their emotions in response to display rules. Most research on emotional labor has focused on the influence of display rules at individual-level perceptions but is ...
DaEun Hong, MinSoo Kim
doaj   +1 more source

Pengaruh Emotional Dissonance, Emotional Intelligence, dan Emotional Exhaustion Terhadap Service Sabotage

Journal of Trends Economics and Accounting Research, 2023
The purpose of this research is to determine the description of the employees of the Grand Mercure Hotel Kemayoran Jakarta, to determine and analyze the influence of Emotional Dissonance on Service Sabotage, to determine and analyze the influence of Emotional Intelligence on Service Sabotage, and to determine and analyze the influence of Emotional ...
null Meisandi Arya, null Charles Mercelie, null Netania Emilisa   +2 more
openaire   +1 more source

A structural model of emotions of cognitive dissonances [PDF]

Neural Networks, 2012
Cognitive dissonance is the stress that comes from holding two conflicting thoughts simultaneously in the mind, usually arising when people are asked to choose between two detrimental or two beneficial options. In view of the well-established role of emotions in decision making, here we investigate whether the conventional structural models used to ...
Fontanari, Jose F., Bonniot-Cabanac, Marie-Claude, Cabanac, Michel, Perlovsky, Leonid I.   +3 more
openaire   +3 more sources

Faking it: a conceptual discussion on emotional labor, emotional dissonance and emotional intelligence [PDF]

, 2018
Emotional labor is a construct that is intertwined with the hospitality industry as employees are required to accommodate certain behavior or emotion to conform with the idea of providing excellent and sincere service to guests or customers.
Ibrahim, Mohd Zool Fadli, Mohamad Saber, Joesri, Raja Mustapha, Raja Iskandar Putera, Rohiat, Mohd Akmal, Salim, Azlan   +4 more
core   +1 more source

The fish rots from the head down: a test of the trickle-down model of abusive supervision [PDF]

Organization Management Journal, 2021
Purpose – A major paradigm shift focusing on the dark side of leadership has generated lots of concern for organizations as leadership has cascading effects on employees’ behaviour. This study aims to understand negative behaviours in the organization as
Hannah Vivian Osei, Felicity Asiedu-Appiah, Perpetual Akosuah Anyimaduah Amoah   +2 more
doaj   +1 more source

With a litte help from my assistant: buffering the negative effects of emotional dissonance on dentist performance [PDF]

, 2013
Objective In this study, we hypothesized that dentist' interpersonal resources (good cooperation with one's assistant) together with their personal resources (optimism) buffer the negative effects of emotional dissonance (a demand that occurs when ...
Hakanen, Jari, Perhoniemi, Riku, Rodríguez-Sánchez, Alma, Salanova, Marisa   +3 more
core   +1 more source

Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers

Europe's Journal of Psychology, 2020
Professions that involve interaction with customers entail great emotional effort: workers are required to show emotions different from their true feeling and they experienced emotional dissonance and verbal aggression from customers.
Federica Emanuel, Lara Colombo, Stefania Santoro, Claudio G. Cortese, Chiara Ghislieri   +4 more
doaj   +1 more source