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Emotional dissonance in organizations: antecedents, consequences, and moderators.
Genetic, social, and general psychology monographs, 1998 Emotional dissonance, or person-role conflict originating from the conflict between expressed and experienced emotions, was examined. The study was based on a reconceptualization of the emotional labor construct, with dissonance as a facet rather than a consequence of emotional labor.
Abraham, Rebecca
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Emotions of cognitive dissonance
The 2011 International Joint Conference on Neural Networks, 2011Basic emotions correspond to bodily signals. Many psychologists think that there are only a few basic emotions, and that most emotions are combinations of these few. Here we advance a hypothesis that the number of principally different emotions is near infinite.
José Fernando Fontanari +3 more
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Emotional Dissonance in Medical Social Work Practice
Social Work in Health Care, 2002This qualitative study examined several ecological aspects of medical social work practice that affect social workers' emotional well-being. Forty-seven medical social workers from seven hospitals participated in small group interviews in which practice experiences were explored.
Keith R, Nelson, Joseph R, Merighi
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The Impacts Of Emotional Intelligence And Emotional Dissonance: A Systematic Review
The European Proceedings of Social and Behavioural Sciences, 2019Over the past few years, interest in emotions has been progressive. Organizations are proposed to be an important arena for the expression of emotions. Employees who are good at dealing with emotions are said to be emotionally intelligent, and those who are incapable may suffer dissonance.
Munazza Zahra*, Daisy Mui Hung Kee
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Emotional Dissonance and the Information Technology Professional1
MIS Quarterly, 2008The information technology professional is regularly expected to work with colleagues in both IT and other areas of the organization. During these interactions, the IT employee is expected to conform to occupational or organizational norms regarding the display of emotion. How do these display norms affect the IT professional? This study examines an IT
Paige S. Rutner +2 more
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The effect of emotional dissonance and emotional intelligence on work–family interference.
Canadian Journal of Behavioural Science / Revue canadienne des sciences du comportement, 201210.1037/a0025798 ; Canadian Journal of Behavioural Science ; 44 ; 1 ; 50 ...
Francis Yue-lok Cheung +1 more
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The Dissonant Religious Context and Emotional Disturbance
American Journal of Sociology, 1962Contextual dissonance refers to a situation in which the individual's social characteristics differ from those of the population by which he is surrounded. Data from a sample of high-school students suggest that children reared in a dissonant religious context are somewhat more likely to have low self-esteem, to manifest psychosomatic symptoms of ...
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Empathy and emotional dissonance: Impact on organizational citizenship behaviors
European Review of Applied Psychology, 2015Abstract Introduction The ability of nurses to hold competing emotions is at the heart of a number of recent studies. Empathy is an emotional resource in nurse-patient interactions and promotes positive experiences at work. On the contrary, emotional dissonance resulting from nurse/patient interactions is usually considered to lead to negative ...
Pohl, Sabine +2 more
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2000
In response to the increasing interest regarding the emotional consequences facing service providers who perform emotion labor as part of their service roles, this study examined the causal sequences of emotion labor, emotional dissonance and emotional exhaustion (the EEE sequence).
Hartel, C. E., Hsu, C., Boyle, M. V.
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In response to the increasing interest regarding the emotional consequences facing service providers who perform emotion labor as part of their service roles, this study examined the causal sequences of emotion labor, emotional dissonance and emotional exhaustion (the EEE sequence).
Hartel, C. E., Hsu, C., Boyle, M. V.
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Emotional harmony, dissonance and deviance at work
International Journal of Contemporary Hospitality Management, 2002Reviews recent literature relating to emotion at work, with special reference to the causes and effects of emotional harmony, dissonance and deviance. Illustrations are drawn from branded service organizations, in particular chain restaurant operations that make use of scripted or set piece dialogue techniques to standardize customer responses.
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