Results 261 to 270 of about 10,210 (284)
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Emotional dissonance and burnout among social counsellors
International Journal of Work Organisation and Emotion, 2009The study deals with four hypotheses: the degree of client contact is associated with strain and emotional dissonance (H1), case- and client loads are associated with strain and emotional dissonance (H2), emotional dissonance is positively associated with strain (H3) and emotional dissonance is a moderator between case loading and strain (H4).
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The Role of Product and Emotional Dissonance in Retail Returns
2014Cognitive dissonance is thought to relate to the return of retail products by consumers (Egan et al. 2007; Keaveney et al. 2007; Sweeney et al. 2000). Customers that experience dissonance may seek to reverse the effects of their purchase decision by returning the product (Gilovich and Medvec 1995; Zeelenberg et al. 1996).
Thomas L. Powers, Eric P. Jack
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The challenges of emotional labor and emotional dissonance for the hospital phlebotomy team.
Clinical leadership & management review : the journal of CLMA, 2006Competitive pressures are forcing hospital leaders to closely examine the role of direct caregivers in improving the level of satisfaction for the treatment and services received by patients. Often, the clinical laboratory's sole representative in bedside care is the phlebotomist.
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The Effect of Dissonant Chord on Cognitive Interference and Emotion
Korean Society for Emotion and Sensibility, 2022JayHee Kim, KwangHee Han
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Do job resources moderate the effect of emotional dissonance on burnout?
International Journal of Contemporary Hospitality Management, 2011Osman M Karatepe
exaly