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The Impacts Of Emotional Intelligence And Emotional Dissonance: A Systematic Review
The European Proceedings of Social and Behavioural Sciences, 2019Over the past few years, interest in emotions has been progressive. Organizations are proposed to be an important arena for the expression of emotions. Employees who are good at dealing with emotions are said to be emotionally intelligent, and those who are incapable may suffer dissonance.
Munazza Zahra*, Daisy Mui Hung Kee
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Is emotional dissonance more prevalent in oncology care? Emotion work, burnout and coping
Psycho-Oncology, 2010AbstractObjectives: Emotional burden on oncology care workers is considerable. These workers develop confidential relationship with the patient through interpersonal communication, which entails managing their own emotions as well as the emotions displayed by their patients, and it involves a great deal of emotion work. The objectives in our study were
Mariann, Kovács +2 more
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The Dissonant Religious Context and Emotional Disturbance
American Journal of Sociology, 1962Contextual dissonance refers to a situation in which the individual's social characteristics differ from those of the population by which he is surrounded. Data from a sample of high-school students suggest that children reared in a dissonant religious context are somewhat more likely to have low self-esteem, to manifest psychosomatic symptoms of ...
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Emotional Upset as a Function of Motion and Perceptual Dissonance
Perceptual and Motor Skills, 1969Using an apparatus in which a test cage and a surrounding display could be rotated independently, an attempt was made to evaluate the influence over time of perceptual dissonance and movement on ambulation and defecation measures of emotional upset.
H R, Grumpelt, E G, Brainerd, C A, Furry
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Emotional harmony, dissonance and deviance at work
International Journal of Contemporary Hospitality Management, 2002Reviews recent literature relating to emotion at work, with special reference to the causes and effects of emotional harmony, dissonance and deviance. Illustrations are drawn from branded service organizations, in particular chain restaurant operations that make use of scripted or set piece dialogue techniques to standardize customer responses.
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Emotional dissonance and burnout among social counsellors
International Journal of Work Organisation and Emotion, 2009The study deals with four hypotheses: the degree of client contact is associated with strain and emotional dissonance (H1), case- and client loads are associated with strain and emotional dissonance (H2), emotional dissonance is positively associated with strain (H3) and emotional dissonance is a moderator between case loading and strain (H4).
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The effect of emotional dissonance and emotional intelligence on work–family interference.
Canadian Journal of Behavioural Science / Revue canadienne des sciences du comportement, 201210.1037/a0025798 ; Canadian Journal of Behavioural Science ; 44 ; 1 ; 50 ...
Cheung, F.Y.-L., Tang, C.S.-K.
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Emotion, Space and Society, 2012
Abstract Movimento para a liberdade das mulheres na prostituicao (Movimento) and Uniao para a proteccao dos direitos dos trabalhadores (Uniao) are mobilising for human rights around sex work and prostitution in Latin America. After a year of working with both groups, my relationship with Movimento broke down; meanwhile the relationship with Uniao ...
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Abstract Movimento para a liberdade das mulheres na prostituicao (Movimento) and Uniao para a proteccao dos direitos dos trabalhadores (Uniao) are mobilising for human rights around sex work and prostitution in Latin America. After a year of working with both groups, my relationship with Movimento broke down; meanwhile the relationship with Uniao ...
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Emotional Dissonance and Customer Service: An Exploratory Study
Services Marketing Quarterly, 2008ABSTRACT In this paper, the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance, its antecedents and outcomes are introduced together with the knowledge gap in the literature.
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Empathy and emotional dissonance: Impact on organizational citizenship behaviors
European Review of Applied Psychology, 2015Abstract Introduction The ability of nurses to hold competing emotions is at the heart of a number of recent studies. Empathy is an emotional resource in nurse-patient interactions and promotes positive experiences at work. On the contrary, emotional dissonance resulting from nurse/patient interactions is usually considered to lead to negative ...
Pohl, Sabine +2 more
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