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Emotional and cognitive dissonance revealed using VEMOS emotion analysis system
2022 5th International Conference on Advanced Systems and Emergent Technologies (IC_ASET), 2022Nadia Jmour +2 more
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Negative Affectivity: Moderator or Confound in Emotional Dissonance-Outcome Relationships?
The Journal of Psychology, 1999This study was an examination of the impact of negative affectivity on relationships between emotional dissonance, job satisfaction, and emotional exhaustion. Negative affectivity is the predisposition to view life in negative terms. Emotional dissonance originates from the conflict between expressed and experienced emotions.
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2017
In response to the increasing interest regarding the emotional consequences facing service providers who perform emotion labor as part of their service roles, this study examined the causal sequences of emotion labor, emotional dissonance and emotional exhaustion (the EEE sequence).
Hartel, Charmine E. J. +2 more
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In response to the increasing interest regarding the emotional consequences facing service providers who perform emotion labor as part of their service roles, this study examined the causal sequences of emotion labor, emotional dissonance and emotional exhaustion (the EEE sequence).
Hartel, Charmine E. J. +2 more
openaire +1 more source
It's frustrating! Managing emotional dissonance in aged care work
Australian Journal of Social Issues, 2012Performing paid care work requires workers to simultaneously negotiate care and waged relationships. Mediating contradictions between the two often causes workers to experience frustration, a form of emotional dissonance. Drawing on semi‐structured interviews with 100 workers in Australian aged care organisations, this research identifies aspects of ...
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Emotional dissonance in organizations: antecedents, consequences, and moderators.
Genetic, social, and general psychology monographs, 1998Emotional dissonance, or person-role conflict originating from the conflict between expressed and experienced emotions, was examined. The study was based on a reconceptualization of the emotional labor construct, with dissonance as a facet rather than a consequence of emotional labor.
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The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Service Industries Journal, 2020Zaid Alrawadieh +2 more
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The Effect of Emotional Dissonance Between Team Emotional Display Norms and Positive Emotions on OCB
Academy of Management Proceedings, 2023Da Eun Hong +3 more
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