Results 271 to 280 of about 10,210 (284)

Effects of Railroad Tour Conductors’ Emotional Labor on Emotional Dissonance and Job Satisfaction - Mediating Effect of Emotional Dissonance and Moderating Effect of Commitment to Emotional Display Rules -

Journal of Human Resource Management Research, 2014
Chan Young Hur, Tae Seong Kim
openaire   +1 more source

Emotional Dissonance and Burnout: The Moderating Role of Team Reflexivity and Re-Evaluation

Stress and Health, 2017
Marie Anděla, Didier Truchot
exaly  

Effect of Emotional Dissonance on Organizational Citizenship Behavior: Testing the Stressor-Strain-Outcome Model

Journal of Psychology: Interdisciplinary and Applied, 2013
Francis Cheung
exaly  

The role of emotional dissonance and emotional intelligence on job-stress, burnout and well-being among nurses

International Journal of Information Systems and Change Management, 2017
Bilal Afsar, Sadia Cheema
exaly  

The impact of emotional dissonance on quality of work life and life satisfaction of tour guides

Service Industries Journal, 2020
Zaid Alrawadieh, Gürel Cetin, Mithat Zeki Dinçer   +2 more
exaly  

Minimizing the cost of emotional dissonance at work: a multi-sample analysis

Management Decision, 2016
Sushanta Kumar Mishra, Kunal Kamal Kumar
exaly  

Psychophysiological effects of emotional dissonance in a face-to-face service interaction

Anxiety, Stress and Coping, 2010
Henrik Hopp, Sonja Rohrmann, Dieter Zapf   +2 more
exaly  

The Influence of Emotional Labor on Turnover Intention of Hotel Employees: Mediating Effect of Emotional Dissonance

Open Journal of Business and Management, 2020
exaly  

Emotional Dissonance and the Information Technology Professional.

MIS Q., 2006
Paige S. Rutner, Bill C. Hardgrave, D. Harrison McKnight   +2 more
openaire   +1 more source

Customer aggression, emotional dissonance and employees' well‐being

International Journal of Quality and Service Sciences, 2011
exaly