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Is emotional dissonance more prevalent in oncology care? Emotion work, burnout and coping
Psycho-Oncology, 2010AbstractObjectives: Emotional burden on oncology care workers is considerable. These workers develop confidential relationship with the patient through interpersonal communication, which entails managing their own emotions as well as the emotions displayed by their patients, and it involves a great deal of emotion work. The objectives in our study were
Mariann, Kovács +2 more
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Emotional dissonance and burnout among cabin attendants
European Journal of Work and Organizational Psychology, 2003This study used a sample of 220 cabin attendants to test the hypothesis that emotional dissonance is an essential predictor of human service burnout. We hypothesized that, in addition to the "classical" variables in Karasek's (1979, 1998) demands-control model, emotional dissonance would make an independent contribution to explaining variance in ...
Ellen Heuven, Arnold Bakker
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The Impact of Emotional Dissonance on Organizational Commitment and Intention to Turnover
The Journal of Psychology, 1999In the workplace, emotional dissonance is the conflict between experienced emotions and emotions expressed to conform to display rules. This study is an empirical examination of the impact of emotional dissonance on organizational criteria and its moderation by self-monitoring and social support. Emotional dissonance was theorized to stimulate turnover
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The Role of Product and Emotional Dissonance in Retail Returns
2014Cognitive dissonance is thought to relate to the return of retail products by consumers (Egan et al. 2007; Keaveney et al. 2007; Sweeney et al. 2000). Customers that experience dissonance may seek to reverse the effects of their purchase decision by returning the product (Gilovich and Medvec 1995; Zeelenberg et al. 1996).
Thomas L. Powers, Eric P. Jack
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The Journal of Psychology, 2000
Job control may be defined as the latitude to make decisions and the freedom to select the most appropriate skills to complete the task. Emotional dissonance may be defined as the conflict between expressed and experienced emotions. In this study, job control and self-efficacy were theorized to jointly affect emotional dissonance. Individuals with high
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Job control may be defined as the latitude to make decisions and the freedom to select the most appropriate skills to complete the task. Emotional dissonance may be defined as the conflict between expressed and experienced emotions. In this study, job control and self-efficacy were theorized to jointly affect emotional dissonance. Individuals with high
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Emotional dissonance and burnout among social counsellors
International Journal of Work Organisation and Emotion, 2009The study deals with four hypotheses: the degree of client contact is associated with strain and emotional dissonance (H1), case- and client loads are associated with strain and emotional dissonance (H2), emotional dissonance is positively associated with strain (H3) and emotional dissonance is a moderator between case loading and strain (H4).
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The challenges of emotional labor and emotional dissonance for the hospital phlebotomy team.
Clinical leadership & management review : the journal of CLMA, 2006Competitive pressures are forcing hospital leaders to closely examine the role of direct caregivers in improving the level of satisfaction for the treatment and services received by patients. Often, the clinical laboratory's sole representative in bedside care is the phlebotomist.
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