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The Impacts Of Emotional Intelligence And Emotional Dissonance: A Systematic Review
The European Proceedings of Social and Behavioural Sciences, 2019Over the past few years, interest in emotions has been progressive. Organizations are proposed to be an important arena for the expression of emotions. Employees who are good at dealing with emotions are said to be emotionally intelligent, and those who are incapable may suffer dissonance.
Munazza Zahra*, Daisy Mui Hung Kee
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Emotional Dissonance and the Information Technology Professional1
MIS Quarterly, 2008The information technology professional is regularly expected to work with colleagues in both IT and other areas of the organization. During these interactions, the IT employee is expected to conform to occupational or organizational norms regarding the display of emotion. How do these display norms affect the IT professional? This study examines an IT
Paige S. Rutner +2 more
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Cognitive dissonance and its relationship to emotional intelligence
Cognition, Brain, Behavior. An interdisciplinary journal, 2022The current study aimed to identify the level of cognitive dissonance among students of Al al-Bayt University in Jordan in terms of gender, academic specialization and level, and to reveal the predictive ability of emotional intelligence for cognitive dissonance. The study sample consisted of 235 male and female students from Al al-Bayt University. The
Omar Atallah Al-Adamat +1 more
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The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions
Journal of Services Marketing, 2006 Purpose: The research objective of this paper is to study the broad context of emotional labor and dissonance and its importance to service marketing. This knowledge would provide a better understanding of the factors that contribute to job performance ...
Craig C Julian
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The effect of emotional dissonance and emotional intelligence on work–family interference.
Canadian Journal of Behavioural Science / Revue canadienne des sciences du comportement, 201210.1037/a0025798 ; Canadian Journal of Behavioural Science ; 44 ; 1 ; 50 ...
Cheung, F.Y.-L., Tang, C.S.-K.
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Empathy and emotional dissonance: Impact on organizational citizenship behaviors
European Review of Applied Psychology, 2015Abstract Introduction The ability of nurses to hold competing emotions is at the heart of a number of recent studies. Empathy is an emotional resource in nurse-patient interactions and promotes positive experiences at work. On the contrary, emotional dissonance resulting from nurse/patient interactions is usually considered to lead to negative ...
Pohl, Sabine +2 more
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Emotional harmony, dissonance and deviance at work
International Journal of Contemporary Hospitality Management, 2002Reviews recent literature relating to emotion at work, with special reference to the causes and effects of emotional harmony, dissonance and deviance. Illustrations are drawn from branded service organizations, in particular chain restaurant operations that make use of scripted or set piece dialogue techniques to standardize customer responses.
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Is emotional dissonance more prevalent in oncology care? Emotion work, burnout and coping
Psycho-Oncology, 2010AbstractObjectives: Emotional burden on oncology care workers is considerable. These workers develop confidential relationship with the patient through interpersonal communication, which entails managing their own emotions as well as the emotions displayed by their patients, and it involves a great deal of emotion work. The objectives in our study were
Mariann, Kovács +2 more
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The Dissonant Religious Context and Emotional Disturbance
American Journal of Sociology, 1962Contextual dissonance refers to a situation in which the individual's social characteristics differ from those of the population by which he is surrounded. Data from a sample of high-school students suggest that children reared in a dissonant religious context are somewhat more likely to have low self-esteem, to manifest psychosomatic symptoms of ...
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Emotional dissonance and burnout among cabin attendants
European Journal of Work and Organizational Psychology, 2003This study used a sample of 220 cabin attendants to test the hypothesis that emotional dissonance is an essential predictor of human service burnout. We hypothesized that, in addition to the "classical" variables in Karasek's (1979, 1998) demands-control model, emotional dissonance would make an independent contribution to explaining variance in ...
Ellen Heuven, Arnold Bakker
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