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Empowering leadership and frontline employees' emotional labor: the mediation effects of job passion. [PDF]
Front PsycholCheng P, Zhou L, Liu T, Ge N.
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The effect of health professionals' perceptions of organizational impediments on emotional labor and job satisfaction. [PDF]
Front PsycholGündüz Çekmecelioğlu H +3 more
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Mobilization through Emotional Labor: Emotional Labor as a Tool of Competition
Mobilization through Emotional Labor: Emotional Labor as a Tool of Competitionopenaire
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Emotional Labor and Organized Emotional Care
Work and Occupations, 2006Based on qualitative comparison of three nursing home facilities, the idea of organized emotional care is proposed as a complement to the concept of emotional labor for understanding care work. It is argued that emotional labor and organized emotional care are distinguished primarily by the presence or absence of organizational feeling rules and ...
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The Missouri Review
In post-industrial economies, service-based jobs now outnumber manufacturing jobs. Analyzing these changes critically, Arlie Hochschild developed the term 'emotional labor' to refer to the new forms of labor expected in the service sector. She saw the emotional constraints that commercial interests place on workers as part of capitalism's increasing ...
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In post-industrial economies, service-based jobs now outnumber manufacturing jobs. Analyzing these changes critically, Arlie Hochschild developed the term 'emotional labor' to refer to the new forms of labor expected in the service sector. She saw the emotional constraints that commercial interests place on workers as part of capitalism's increasing ...
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Laboring lesbians: Queering emotional labor
Journal of Lesbian Studies, 2019Through an ethnographic examination of the everyday lives of lesbians working in gas stations, this article highlights the ways in which sexuality matters within the workplace. One of the unique aspects of the service economy is the position of the body at the center of the market transaction.
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Emotional Labor and Well-being
2023Student affairs work often requires the regular negotiation between felt and displayed emotions. Consider the residential life professional who attends an early morning meeting with only a few hours of sleep after responding to a student crisis. Although they may feel tired, drained, and irritable, they must project an attitude of caring, concern, and ...
Lynch, R. Jason, Klima, Kerry L. B.
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The ANNALS of the American Academy of Political and Social Science, 1999
The phrase "emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially in service work.
R. J. STEINBERG, D. M. FIGART
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The phrase "emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate contact with other people external to or within the organization, usually involving face-to-face or voice-to-voice contact, especially in service work.
R. J. STEINBERG, D. M. FIGART
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Journal of Autoethnography, 2022
This essay builds on Lawless’s call to name and chronicle emotional work. The authors draw attention to the emotional labor that has become an institutional expectation of the academic position, particularly among people with marginalized identities, to name this labor as such and to use this documentation as evidence for compensation.
Molly Wiant Cummins, Aubrey A. Huber
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This essay builds on Lawless’s call to name and chronicle emotional work. The authors draw attention to the emotional labor that has become an institutional expectation of the academic position, particularly among people with marginalized identities, to name this labor as such and to use this documentation as evidence for compensation.
Molly Wiant Cummins, Aubrey A. Huber
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Emotional Labor and the Design of Work
2016Jamie Callahan and Eric McCollum pay heed to the call of this proverb in the first contribution to this section. They begin by pointing out the confusion that exists in our use of the terms emotion management, emotion labor; and emotion work. Taking us back to Hochschild’s (1983) intention, they argue that the distinction between emotion work and ...
Zerbe, Wilfred +2 more
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