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Psychological Studies, 2011
Emotional labor refers to effort, planning, and control required to display organizationally desired emotions during interpersonal transactions and performed by individuals either through deep acting or surface acting. Deep acting refers to the modification of inner feeling in order to express the organizationally desired emotions, whereas surface ...
Karim, Jahanvash, Weisz, Robert
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Emotional labor refers to effort, planning, and control required to display organizationally desired emotions during interpersonal transactions and performed by individuals either through deep acting or surface acting. Deep acting refers to the modification of inner feeling in order to express the organizationally desired emotions, whereas surface ...
Karim, Jahanvash, Weisz, Robert
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Emotional Labor: Regulating Emotions for a Wage
Current Directions in Psychological Science, 2019Many employees perform emotional labor, regulating their emotions to meet organizationally mandated display rules (e.g., “service with a smile”), which has both professional and personal implications. Emotion regulation in a work context is important to enhance customers’ mood and service satisfaction, but putting on that smile to perform one’s work ...
Grandey, Alicia, Sayre, Gordon
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Managing Emotions: Emotional Labor or Emotional Enrichment [PDF]
, 2015 Concept of ‘emotional labor’ has undergone many transformations since Hochschild (1983) described it. Researchers have broadened its scope by including emotion management by professionals in different roles, exploring its positive or beneficial aspects, and studying the contingency factors influencing the process of emotion management. In this paper we
Chandwani, Rajesh, Sharma, Dheeraj
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Characteristics and Effects of Emotional Labor in Emotional Labor Society
南山経営研究, 2023KUMURA, Keiko +2 more
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Documenting a labor of love: emotional labor as academic labor
Review of Communication, 2018ABSTRACTNeoliberal practices embedded in academia have transformed the university into a service industry. Through this lens, this review documents the current exploration of emotional labor in academia, specifically in communication studies. While a paucity of literature on this topic exists, I explore how a neoliberal agenda creates an expectation ...
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Emotional Labor, Emotional Exhaustion, and Burnout
2017This chapter explicitly articulates and explores the chain reaction that occurs starting with emotional labor through emotional exhaustion and into burnout. It examines the interrelationships of these concepts with the end view of burnout firmly in mind.
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Is Emotional Leadership a Panacea for Emotional Labor?
Innovation Enterprise Research, 2023Mikyoung Kim, Jaeseung Moon
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