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Human Resource Development International, 2020
Creativity has emerged as a key topic in human resource development (HRD) research. Although psychological empowerment has been considered the link between goal orientation or task characteristics and employee creativity, there is a lack of comprehensive
M. Matsuo
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Creativity has emerged as a key topic in human resource development (HRD) research. Although psychological empowerment has been considered the link between goal orientation or task characteristics and employee creativity, there is a lack of comprehensive
M. Matsuo
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New Employee Orientation Programs
Human Resource Management Review, 2000Abstract The conceptual domain of new employee orientation programs is defined. Following this, orientation programs are distinguished from socialization, psychological contracts, training, and realistic job previews (RJPs). Three somewhat diverse areas of academic research are used to develop a framework for the design and study of new employee ...
John P Wanous, Arnon E Reichers
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Service orientation of restaurant employees
International Journal of Hospitality Management, 1992Abstract The purpose of this study was to identify and investigate factors that might influence restaurant employees' degree of service orientation. Service orientation has been characterized as the disposition of employees to be helpful, thoughful, considerate, and co-operative towards customers.
John R. Dienhart +3 more
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Journal of healthcare materiel management, 1987
What is so important about orientation? Drucker identifies productive work, feedback information and continuous learning as the three prerequisites required to enable the worker to achieve and take responsibility for his or her job. The provision of these activities are primarily tasks and responsibilities of those in management, although the ...
F, Wolgin, C, Fluke
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What is so important about orientation? Drucker identifies productive work, feedback information and continuous learning as the three prerequisites required to enable the worker to achieve and take responsibility for his or her job. The provision of these activities are primarily tasks and responsibilities of those in management, although the ...
F, Wolgin, C, Fluke
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Service Orientation of Restaurant Employees
Hospitality Research Journal, 1990Service orientation has been characterized as the disposition of employees to be helpful, thoughtful, considerate, and cooperative toward guests.
John R. Dlenhart +2 more
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Applied Psychology, 2018
Employee silence is a costly but omnipresent phenomenon in modern organisations. In this study, we focus on two forms of silence: defensive silence based on fear and acquiescent silence based on resignation.
L. W. Lam, A. Xu
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Employee silence is a costly but omnipresent phenomenon in modern organisations. In this study, we focus on two forms of silence: defensive silence based on fear and acquiescent silence based on resignation.
L. W. Lam, A. Xu
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Employee orientation ‐ the Japanese approach
Employee Relations, 1997States that people management is one of the most crucial variables of corporate success. Provides an analysis of the orientation process, comparing Japan with the West. Investigates Japanese recruitment philosophy in relation to its effective and planned orientation management. Examines and illustrates the scheduling of Japanese orientation programmes.
Michel Mestre +2 more
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Customer orientation of service employees
International Journal of Service Industry Management, 2004With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service firms' success. Drawing on a deductively derived four‐dimensional conceptualization of the customer orientation of service personnel, consisting of employees ...
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Employee orientation and mentoring programs
2008Handbook of Hospitality Human Resources Management is an authoritative resource comprising an edited collection of papers, which review and discuss this crucial aspect of hospitality, whilst illustrating how theories and concepts can be applied to the hospitality industry.
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