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Employee orientations and the paradoxes of homeworking
Personnel ReviewPurpose The purpose of this study is to develop a theory of employees’ orientations towards homeworking based on paradox theory and Biron’s dynamic theory of teleworking and an empirical study of homeworkers’ experience of it. Design/methodology/approach
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The Human Side of Quality: Service Oriented Employees
Journal For Healthcare Quality, 1991Motivating employees to care about the quality of the services they provide is an essential ingredient in quality improvement. In this article the author presents eight methods that employers can use to translate expectations into actions. Becoming aware of what today's employees want is the first step; money and job security are not as important as ...
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Developing Customer Orientation among Service Employees
Journal of the Academy of Marketing Science, 1992A conceptual framework is proposed that considers the customer orientation of service employees and its relationship with their perceived level of organizational socialization and perceptions of the organizational climate for service, motivational effort and direction, and organizational commitment.
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Effect of orientation training on employee and firm performance
Global Business and Organizational Excellence, 2023Monowar Mahmood
exaly
Beyond orientation: Assimilating new employees
Human Resource Management, 1982T K, Meier, S, Hough
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