Results 241 to 250 of about 45,998 (267)

Do employees’ satisfied customers respond with an satisfactory relationship? The effects of employees’ satisfaction on customers’ satisfaction and loyalty in a family restaurant

International Journal of Hospitality Management, 2013
Hye Hyun Yoon
exaly  

Networking, Employee Satisfaction

Equal Opportunities International, 1997
openaire   +1 more source

Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees

International Journal of Contemporary Hospitality Management, 2016
Lu Lu, Allan Cheng Chieh Lu, Doğan Gürsoy   +2 more
exaly  

The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

Journal of Business Research, 2005
Achilles A Armenakis
exaly  

The satisfaction and retention of frontline employees: A customer satisfaction measurement approach

Journal of Service Management, 1996
Roland Rust, Greg L Stewart
exaly  

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

Journal of Business Research, 2004
Ko de Ruyter, Willemijn Van Dolen
exaly  

The influence of corporate social responsibility on employee satisfaction

Management Decision, 2016
Giuliana Isabella, Simone R Barakat, José Afonso Mazzon   +2 more
exaly  

Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Journal of the Academy of Marketing Science, 2019
Dora Bock, Jeremy Mackey, Jeffery S Smith   +2 more
exaly  

A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses

Journal of Retailing, 2008
Son K Lam, Steven P Brown
exaly  

Measurement of employee satisfaction

1998
Jens J. Dahlgaard, Kai Kristensen, Gopal K. Kanji   +2 more
openaire   +1 more source