Results 291 to 300 of about 87,204 (317)

Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Journal of the Academy of Marketing Science, 2019
Jeremy S Wolter, Dora E Böck, Jeremy D Mackey   +2 more
exaly  

A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses

Journal of Retailing, 2008
Steven P Brown, Son K Lam
exaly  

The proactive employee on the floor of the store and the impact on customer satisfaction

Journal of Retailing and Consumer Services, 2018
Magnus Söderlund
exaly  

The influence of corporate social responsibility on employee satisfaction

Management Decision, 2016
Simone R Barakat, João Maurício Gama Boaventura, JOSÉ Afonso Mazzon   +2 more
exaly  

The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

Journal of Business Research, 2005
Achilles A Armenakis
exaly  

Internal service quality as a driver of employee satisfaction, commitment and performance

Journal of Service Management, 2016
Piyush Sharma, Russel P J Kingshott
exaly  

Measuring Employee Satisfaction

2020
openaire   +1 more source

TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty

Journal of Operations Management, 2006
Minjoon Jun, Hojung Shin
exaly  

Does the employee–customer satisfaction link hold for all employee groups?

Journal of Business Research, 2007
Florian V Wangenheim, Heiner Evanschitzky   +1 more
exaly  

Networking, Employee Satisfaction

Equal Opportunities International, 1997
openaire   +1 more source