An Ontology Proposal for Implementing Digital Twins in Hospitality: The Case of Front-End Services [PDF]
SensorsThe implementation of Digital Twins (DTs) in hospitality facilities represents a significant opportunity to optimize front-end services, enhancing guest experience and operational efficiency.
Moises Segura-Cedres +4 more
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Importance and impact of guest satisfaction
Apstract: Applied Studies in Agribusiness and Commerce, 2014 The service quality can be measured by the consumers’ satisfaction. Researchers assume that high quality satisfies the guests and satisfaction may increase their loyalty.
Klára Morvay Karakas
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The Vital Components of Restaurant Quality that Affect Guest Satisfaction [PDF]
Turizam, 2013 Nowadays, the trend of dining in restaurants has become quite prominent in Serbia. Frequent restaurant visits are not only the reflection of satisfying hedonistic needs, but also the result of increasing number of single-person ...
Snježana Gagić +2 more
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THE IMPACT OF ARTIFICIAL INTELLIGENCE (AI) ON GUEST SATISFACTION IN HOTEL MANAGEMENT: AN EMPIRICAL STUDY OF LUXURY HOTELS [PDF]
Geo Journal of Tourism and Geosites, 2023 This study examines the impact of artificial intelligence (AI) (Personalized Guest Experience, Chatbots and Virtual Assistants, Revenue Management, Operational Efficiency, Fraud Detection and Security, Predictive Maintenance) on guest satisfaction in ...
Hadeel Sa’ad AL-HYARI +2 more
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Service management and guest satisfaction for the hotel industry in Abeokuta, Nigeria [PDF]
Zbornik radova Departmana za geografiju, turizam i hotelijerstvo, 2021 This study investigates the impact of service management on guest satisfaction in the hotel industry in five medium hotels in Abeokuta, Southwest Nigeria.
Chigozie-Nwokorie Edwin
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Service Quality and its Influence on Customer Satisfaction and Customer Loyalty in the Restaurants of Five-Star Hotels [PDF]
African Journal of Hospitality, Tourism and Leisure, 2022 This research investigates the connection between service qualities, patron satisfaction, and guest loyalty. The significance of guest satisfaction in five-star hotel restaurants and how it impacts guest loyalty is examined.
Omar Abdullah, Tahir Sufi, Sanjeev Kumar
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Guest Satisfaction on Star Hotel Preparedness In New Normal Era of Covid-19
APMBA (Asia Pacific Management and Business Application), 2021 Implementing health protocols is one of the hotel industry's survival strategies in response to the Covid-19 pandemic. Although many studies have examined the importance of management strategies in dealing with disasters in the context of the Covid-19 ...
Ersy Ervina, Riza Taufiq, Anwari Masatip
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The influence of excellent service by butler service on guest satisfaction at Tanadewa Villas & Spa
Journal of Applied Sciences in Travel and Hospitality, 2022 This research aims to determine the effect of excellent service by butler on guest satisfaction at Tanadewa Villas & Spa. This research used a quantitative method. Data were collected by questionnaire were analyzed using simple linear regression analysis.
Kadek Intan Diastari Dewi +4 more
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Hotel Guests’ Experience, Satisfaction and Revisit Intentions: An Emerging Market Perspective [PDF]
African Journal of Hospitality, Tourism and Leisure, 2021 This study aimed at investigating the guests’ experience dimensions and their effects on destination marketing bottom lines of satisfaction and revisit intention.
Chidera Christian Ugwuanyi +2 more
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The influence of a hotel room experience and loyalty recognition of guests by employees on overall guest satisfaction in IHG hotels [PDF]
Turističko Poslovanje, 2023 The subject of this research is guest satisfaction in IHG hotels (Intercontinental Hotels Group). Various factors affect the overall evaluation of guest satisfaction and experience.
Lončar Jovana, Knežević Miroslav
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