Results 11 to 20 of about 274,804 (298)
Hotel Guests’ Experience, Satisfaction and Revisit Intentions: An Emerging Market Perspective [PDF]
African Journal of Hospitality, Tourism and Leisure, 2021 This study aimed at investigating the guests’ experience dimensions and their effects on destination marketing bottom lines of satisfaction and revisit intention.
Chidera Christian Ugwuanyi +2 more
doaj +1 more source
The influence of a hotel room experience and loyalty recognition of guests by employees on overall guest satisfaction in IHG hotels [PDF]
Turističko Poslovanje, 2023 The subject of this research is guest satisfaction in IHG hotels (Intercontinental Hotels Group). Various factors affect the overall evaluation of guest satisfaction and experience.
Lončar Jovana, Knežević Miroslav
doaj
Journal of Applied Sciences in Travel and Hospitality, 2022 This study was conducted to determine the implementation of e-service quality by the front office department to guest satisfaction and to determine the percentage of guest satisfaction with e-service quality by the front office department at Mevenpick ...
Kadek Hindra Wijaya Putra +2 more
doaj +1 more source
International Journal of Built Environment and Sustainability, 2022 Homestays refers to locations for the tourist attraction of sites that may be on beaches, mountains, lakes or homes, typically places of scenic beauty.
Shanta Pragyan Dash
doaj +1 more source
QUALITY OF SERVICES AND GUESTS SATISFACTION IN THE RESTAURANT
Horizons - International Scientific Journal, 2022 Taking into account the importance of quality for the relationship quality ofservice - customer satisfaction - loyalty, all in order to avoid or reduce mistakes and make efforts to continuously improve quality, each company should conduct quality control, i.e. to identify deficiencies.
Julijana Sazdova +2 more
openaire +1 more source
Ethical dilemmas as a result of the impact of revenue management on hotel guest behavior [PDF]
Marketing (Beograd. 1991), 2023 Hotel revenue management brings significant financial benefits, but on the other hand, it can lead to a deterioration in guest perceived fairness. Certain pricing manipulations, dynamic price optimization, and changes in reservation terms aim to maximize
Hristov-Stančić Branislava +3 more
doaj +1 more source
Tourism, 2023 The aim of this article is to identify the key factors of differential pricing and its impact on perceived service quality and guest satisfaction. Great attention has been given by researchers to service quality and guest satisfaction in the tourism and ...
Amjad Imam Ansari +2 more
doaj +1 more source
Satisfaction of guests at the gastroenological offer in Belgrade [PDF]
Turisticko poslovanje, 2020 Tourism is one of the areas that has begun to develop in the last few year and one of the main reasons for that represent the intensive development of gastronomy. !e development of gastronomy and a quality offer of food and beverages is one of the means for ensuring the quality of the guest in a restaurant.
Janković Ivana, Ćirić Miloš
openaire +2 more sources
Applied Sciences, 2021 Big data analytics provides many opportunities to develop new avenues for understanding hospitality management and to support decision making in this field. User-generated content (UGC) provides benefits for hotel managers to gain feedback from customers
Fotis Kitsios +3 more
doaj +1 more source
How Organizational Standards and Coworker Support Improve Restaurant Service [PDF]
, 2007 A model examining the relationship between restaurant employees\u27 reactions to their work environment and their jobs as service providers and guest satisfaction was tested among twenty-five restaurants from a casual dining restaurant chain.
Borchgrevink, Carl P. +2 more
core +1 more source