Results 141 to 150 of about 274,804 (298)
Mystery Shopping: In-depth measurement of customer satisfaction [PDF]
This paper will discuss the phenomenon Mystery Shopping in the fieldof customer satisfaction measurement techniques. By using theliterature about Mystery Shopping definitions and restrictions of thisinstrument will be presented.
Hesselink, M., Wiele, A. van der
core +1 more source
An analysis of the guest relations programs of four types of Boston hotels. [PDF]
, 1954 Thesis (M.S.)--Boston ...
Gunn, Ruth, Gustin, Joan
core +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT For adults with intellectual disability and their families, future planning and moving out of the family home in Australia will increasingly occur within the context of the National Disability Insurance Scheme (NDIS). As a market‐based, individualised funding system its impact on this transition remains largely unknown. This paper reports on a
I. Belperio +5 more
wiley +1 more source
Total Quality Management Implementation and Guest Satisfaction in Hospitality
Amfiteatru Economic, 2017 Total quality management (TQM) has become a modern system of constant improvement of the quality of all company activities. The purpose of this study is to measure the expectations and satisfaction of the guests concerning the attribute quality of the hotel product. Furthermore obtained results were compared in such a way as to analyze particularly the
Knezevic, Miroslav +3 more
openaire +3 more sources
Australian Journal of Social Issues, EarlyView.ABSTRACT This article presents the development of a five‐phase Indigenous Data Governance (IDGov) Framework in Australia, focusing on partnerships between the Aboriginal Community Controlled Health Organisation (ACCHO) sector and non‐Indigenous health entities.
Jacob Prehn +4 more
wiley +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT While Australia's National Disability Insurance Scheme (NDIS) was founded on principles of choice and control, for people with significant mental health challenges (what the NDIS calls ‘psychosocial disability’) these ideals often remain elusive. Support systems continue to be fractured and in the context of ongoing policy reforms, it is vital
Joel Hollier, Jennifer Smith‐Merry
wiley +1 more source
Hotel guests encouraged to shoot their own trustworthy videos [PDF]
, 2009 Bruce Grant-Braham looks at the latest hospitality information technology ...
Grant-Braham, Bruce
core
THE MEDIATING ROLE OF GUEST SATISFACTION ON THE INFLUENCE OF TOURISM PRACTICES ON GUEST LOYALTY
Tourism practices significantly shape the hospitality industry by influencing guest experience, satisfaction, and loyalty. This study examined the mediating role of guest satisfaction in the relationship between tourism practices and guest loyalty using a descriptive-correlational design with Structural Equation Modeling.
Salvacion, Mae Amor B., Chavez, Cyril C.
openaire +1 more source
Hubungan Kualitas Pelayanan Karyawan Room Boy dengan Kepuasan Tamu yang Menginap di Hotel Rocky Plaza Padang [PDF]
, 2015 The purpose of this study are: (1) Describe the service quality of room boy employess, (2) Describe the customer satisfaction and (3) Analyze the relationship between room boy service quality employee towards customer satisfaction who stay over night ...
Chair, I. M. (Ira) +2 more
core
Guest Satisfaction: Another Perspective [PDF]
Téoros: Revue de recherche en tourisme, 1989 openaire +2 more sources