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The Effects of Hotel Service Training on the Internal Guest Satisfaction and Guest Orientation
Journal of Tourism and Leisure Research, 2018In hotel industry, role of human resources is crucial compared to other industries. The guest service orientation and attitude toward hotel guest may differ in communication or guest support divisions based on overall satisfaction level of employees.
Soon-Gu Lee, Sung-Youn Yang
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The ways to satisfaction guest
2012U vrijeme kada je turizam kod nas postao izrazito sezonalna djelatnost, kada je nestao imidž ugostitelja-gospodina a ugostiteljstvo izgubilo nekadašnji integritet i u njemu rade nedovoljno i neadekvatno plaćeni radnici, autori objavljuju knjigu «PUTEVI DO ZADOVOLJNOGA GOSTA“.
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Hotel renovations and their impact on guest satisfaction
International Journal of the Built Environment and Asset Management, 2015This study identifies a negatively correlated relationship between the time elapsed since a hotel's last guest-room renovations and overall guest satisfaction, using a secondary data set of 46 hotels operated under various sub-brands of a major hotel brand.
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Key Factors in Guest Satisfaction
Cornell Hotel and Restaurant Administration Quarterly, 1988Ernest R. Cadotte, Normand Turgeon
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Sustainability and Technology Influence Towards Hotels Guest Satisfaction
International Journal of Research and Innovation in Social ScienceSustainability and Technology are two main ingredients in tourism development nowadays. Hotels need to incorporate these two components into the operation. This study aims to examine the relationship between sustainability attitude, technology influence, perceived green value, and perceived technology innovativeness towards guest satisfaction.
Maisarah Abdul Hamid +4 more
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Integrative oncology: Addressing the global challenges of cancer prevention and treatment
Ca-A Cancer Journal for Clinicians, 2022Jun J Mao,, Msce +2 more
exaly
The Convergence Tourism Contents Society
Purpose: This study investigated (a) the impacts of social-, economic-, and psychological relation benefits, perceived by 5-star hotel guests, on guest satisfaction and guest loyalty and (b) the moderated-mediation of the impacts by gender. Methods: A total of 426 valid responses were collected from an online survey targeting South Koreans.
Dongoh Joo, Do-Kyoung Lee
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Purpose: This study investigated (a) the impacts of social-, economic-, and psychological relation benefits, perceived by 5-star hotel guests, on guest satisfaction and guest loyalty and (b) the moderated-mediation of the impacts by gender. Methods: A total of 426 valid responses were collected from an online survey targeting South Koreans.
Dongoh Joo, Do-Kyoung Lee
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EVENT MANAGEMENT FROM THE PERSPECTIVE OF GUEST SATISFACTION
2012Taking into consideration the importance of events and the fact that demand for this form of tourism is continuously growing and is subject to change, the purpose of this paper is to underline the need for enriching the tourism offering with events, as well as the necessity of enhancing the quality of this element of the tourism offering.
Milohnić, Ines +2 more
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