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Building parent/caregiver confidence and re-engaging in parent occupations: WeCare programme for parents/caregivers post developmental disability diagnosis. [PDF]

BMJ Paediatr Open
Bhopti A, Barwell A, McAdam C, Reichelt S.   +3 more
europepmc   +1 more source

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Hotel Guest Satisfaction and Brand Performance

Journal of Quality Assurance in Hospitality and Tourism, 2006
The value and significance of guest satisfaction, brand management, and franchising in the hotel industry have been well docu- mented and researched as independent topics. While previous research has suggested that franchising has an overall negative effect on hotel quality, it has rarely investigated the important links between hotel brand performance
John W O'Neill, Anna S Mattila, Qu Xiao
exaly   +2 more sources

Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return

International Journal of Hospitality Management, 2013
Abstract The purpose of this study is to identify how sustainable hotel practices impact the satisfaction and intention to return of hotel guests from different nationalities. Surveys were completed by hotel guests in a popular tourist destination in Mexico.
Orie Berezan, Carola Raab
exaly   +2 more sources

Sustainable Hotel Practices and Guest Satisfaction Levels

International Journal of Hospitality and Tourism Administration, 2014
The purpose of this study is to identify which sustainable hotel practices guests would be most satisfied with, and what motivates guests to participate in these practices. In addition, the study tested for differences that may exist due to the sociocultural backgrounds of respondents, and whether they are willing to pay a premium for an ...
Orie Berezan, Michelle Millar, Carola Raab   +2 more
exaly   +2 more sources

Guest satisfaction dimensions in the ecolodge context

, 2005
This thesis explores guest satisfaction dimensions from the consumer perspective in the ecolodge context and asks to what extent guest satisfaction can be explained by using Herzberg's Motivator and Hygiene Factor Theory.
Chan, Jennifer Kim Lian
openaire   +2 more sources

Guest Satisfaction and Restaurant Performance

Cornell Hotel and Restaurant Administration Quarterly, 2007
This chapter examines the critical role of customer satisfaction in the restaurant industry and explores its connection to business performance. It implies that while most companies agree on the importance of customer satisfaction, there is ongoing debate about how to define and measure it.
Sachin Gupta, Edward McLaughlin, Miguel Gomez   +2 more
openaire   +1 more source

Guest Satisfaction Barometer and Benchmarking

Journal of Quality Assurance in Hospitality & Tourism, 2001
Abstract An increasing number of companies use customer satisfaction data for improvement programs, strategic decision making, and compensation schemes. Typically, single companies carry out satisfaction measurement for their own purposes. As a consequence, results are not comparable with other companies.
Matzler, Kurt, Pechlaner, Harald
openaire   +1 more source