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The Convergence Tourism Contents Society
Purpose: This study investigated (a) the impacts of social-, economic-, and psychological relation benefits, perceived by 5-star hotel guests, on guest satisfaction and guest loyalty and (b) the moderated-mediation of the impacts by gender. Methods: A total of 426 valid responses were collected from an online survey targeting South Koreans.
Dongoh Joo, Do-Kyoung Lee
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Purpose: This study investigated (a) the impacts of social-, economic-, and psychological relation benefits, perceived by 5-star hotel guests, on guest satisfaction and guest loyalty and (b) the moderated-mediation of the impacts by gender. Methods: A total of 426 valid responses were collected from an online survey targeting South Koreans.
Dongoh Joo, Do-Kyoung Lee
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Key Factors in Guest Satisfaction
Cornell Hotel and Restaurant Administration Quarterly, 1988Ernest R. Cadotte, Normand Turgeon
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Hotel Guests’ Satisfaction with Employees in Istanbul and Barcelona
2018This chapter reports results of a comprehensive investigation on the antecedents of guests’ satisfaction with employees of Istanbul hotels. The first phase of the study showed that at those hotels where participation mechanisms are available for greater numbers of employees, there are also higher levels of employee satisfaction, but trust in ...
Kivanc Inelmen, Burcin Hatipoglu
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Effects of reputation on guest satisfaction: from the perspective of two-sided reviews on Airbnb
International Journal of Contemporary Hospitality Management, 2023Qiang Ye, Sai Liang, Zaiyan Wei
exaly
How does constraining description affect guest booking decisions and satisfaction?
Tourism Management, 2022Sai Liang, Rob Law, Jingjing Yang
exaly
EVENT MANAGEMENT FROM THE PERSPECTIVE OF GUEST SATISFACTION
2012Taking into consideration the importance of events and the fact that demand for this form of tourism is continuously growing and is subject to change, the purpose of this paper is to underline the need for enriching the tourism offering with events, as well as the necessity of enhancing the quality of this element of the tourism offering.
Milohnić, Ines +2 more
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What can big data and text analytics tell us about hotel guest experience and satisfaction?
International Journal of Hospitality Management, 2015Zheng Xiang +2 more
exaly