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The ways to satisfaction guest
2012U vrijeme kada je turizam kod nas postao izrazito sezonalna djelatnost, kada je nestao imidž ugostitelja-gospodina a ugostiteljstvo izgubilo nekadašnji integritet i u njemu rade nedovoljno i neadekvatno plaćeni radnici, autori objavljuju knjigu «PUTEVI DO ZADOVOLJNOGA GOSTA“.
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Management of the continuous satisfaction of the hotel guests
2006While observing the contemporary hotel guests profile, the conclusion can be drawn that it is formed of independent, demanding, well informed, active and technologically oriented persons which look for changes and new substance. Contemporary hotel guests are becoming more and more experienced and demanding and keep looking for high-grade produce and ...
Baldigara, Tea +2 more
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The Convergence Tourism Contents Society
Purpose: This study investigated (a) the impacts of social-, economic-, and psychological relation benefits, perceived by 5-star hotel guests, on guest satisfaction and guest loyalty and (b) the moderated-mediation of the impacts by gender. Methods: A total of 426 valid responses were collected from an online survey targeting South Koreans.
Dongoh Joo, Do-Kyoung Lee
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Purpose: This study investigated (a) the impacts of social-, economic-, and psychological relation benefits, perceived by 5-star hotel guests, on guest satisfaction and guest loyalty and (b) the moderated-mediation of the impacts by gender. Methods: A total of 426 valid responses were collected from an online survey targeting South Koreans.
Dongoh Joo, Do-Kyoung Lee
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Key Factors in Guest Satisfaction
Cornell Hotel and Restaurant Administration Quarterly, 1988Ernest R. Cadotte, Normand Turgeon
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Employees' interference with the distribution of guest satisfaction questionnaires
International Journal of Contemporary Hospitality Management, 2004The literature claims that respondents who fill in guest satisfaction questionnaires do not form a truly representative sample of the hotel guests because they do so on a voluntary basis. This study explores the distribution of guest satisfaction questionnaires and the biases that employees bring to the process.
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Effects of reputation on guest satisfaction: from the perspective of two-sided reviews on Airbnb
International Journal of Contemporary Hospitality Management, 2023Sai Liang, Rob Law
exaly
How does constraining description affect guest booking decisions and satisfaction?
Tourism Management, 2022Sai Liang, Jingjing Yang, Rob Law
exaly
EVENT MANAGEMENT FROM THE PERSPECTIVE OF GUEST SATISFACTION
2012Taking into consideration the importance of events and the fact that demand for this form of tourism is continuously growing and is subject to change, the purpose of this paper is to underline the need for enriching the tourism offering with events, as well as the necessity of enhancing the quality of this element of the tourism offering.
Milohnić, Ines +2 more
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