Results 261 to 270 of about 274,804 (298)

Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return

International Journal of Hospitality Management, 2013
Abstract The purpose of this study is to identify how sustainable hotel practices impact the satisfaction and intention to return of hotel guests from different nationalities. Surveys were completed by hotel guests in a popular tourist destination in Mexico.
Orie Berezan, Carola Raab
exaly   +2 more sources

Sustainable Hotel Practices and Guest Satisfaction Levels

International Journal of Hospitality and Tourism Administration, 2014
The purpose of this study is to identify which sustainable hotel practices guests would be most satisfied with, and what motivates guests to participate in these practices. In addition, the study tested for differences that may exist due to the sociocultural backgrounds of respondents, and whether they are willing to pay a premium for an ...
Orie Berezan, Michelle Millar, Carola Raab   +2 more
exaly   +2 more sources

Guest Satisfaction and Restaurant Performance

Cornell Hotel and Restaurant Administration Quarterly, 2007
This chapter examines the critical role of customer satisfaction in the restaurant industry and explores its connection to business performance. It implies that while most companies agree on the importance of customer satisfaction, there is ongoing debate about how to define and measure it.
Sachin Gupta, Edward McLaughlin, Miguel Gomez   +2 more
openaire   +1 more source

Guest Satisfaction Barometer and Benchmarking

Journal of Quality Assurance in Hospitality & Tourism, 2001
Abstract An increasing number of companies use customer satisfaction data for improvement programs, strategic decision making, and compensation schemes. Typically, single companies carry out satisfaction measurement for their own purposes. As a consequence, results are not comparable with other companies.
Matzler, Kurt, Pechlaner, Harald
openaire   +1 more source

Investigating the Relationhip between Employee Satisfaction and Guest Satisfaction

Cornell Hotel and Restaurant Administration Quarterly, 2000
A study of six metropolitan, full-service hotels (involving 600 guests and 240 employees) found a statistical connection between employee satisfaction and guest satisfaction. Regarding employees' satisfaction, the data indicated that monetary factors can be dissatisfiers.
Michael A. Spinelli, George C. Canavos
openaire   +1 more source

Hospitality in Holiday Rentals: Guest Satisfaction

2021
Holiday rentals, which have grown exponentially over the past few years, are considered an informal type of accommodation in traditional houses, as opposed to the typical hotel industry. The concept of hospitality in holiday rentals has recently enticed more interest because the offer and service made available have become more personalised and, in ...
Mariana Madeira, Susana Silva, Teresa Pataco   +2 more
openaire   +1 more source

Determination of Guest Satisfaction by Text Mining

2022
The satisfaction of guests is of paramount importance to ensure the continuity and profitability of hotels. This study aims to determine guests' satisfaction with hotels by analyzing the online comments of guests. The text mining method has been utilized in this study. 58,193 Turkish comments about 5-star hotels in Turkey have been examined.
openaire   +1 more source

Guest satisfaction in independent and affiliated to chain hotels

International Journal of Hospitality Management, 2021
Abstract In the hotel sector, two basic organisational forms can be distinguished, independent and chain-affiliated, which reflects in the entities' management processes and in the dimensions of the hotel service. Guest satisfaction is the determinant of and the secret to success in the hotel industry, nevertheless the comparison of customer ...
María C. Moreno-Perdigón, Beatriz Guzmán-Pérez, Teodoro Ravelo Mesa   +2 more
openaire   +1 more source

The Effects of Hotel Service Training on the Internal Guest Satisfaction and Guest Orientation

Journal of Tourism and Leisure Research, 2018
In hotel industry, role of human resources is crucial compared to other industries. The guest service orientation and attitude toward hotel guest may differ in communication or guest support divisions based on overall satisfaction level of employees.
Soon-Gu Lee, Sung-Youn Yang
openaire   +1 more source

Hotel renovations and their impact on guest satisfaction

International Journal of the Built Environment and Asset Management, 2015
This study identifies a negatively correlated relationship between the time elapsed since a hotel's last guest-room renovations and overall guest satisfaction, using a secondary data set of 46 hotels operated under various sub-brands of a major hotel brand.
openaire   +1 more source