Results 261 to 270 of about 12,398 (294)

Investigating the Relationhip between Employee Satisfaction and Guest Satisfaction

Cornell Hotel and Restaurant Administration Quarterly, 2000
A study of six metropolitan, full-service hotels (involving 600 guests and 240 employees) found a statistical connection between employee satisfaction and guest satisfaction. Regarding employees' satisfaction, the data indicated that monetary factors can be dissatisfiers. The surest way to build employee satisfaction is to let employees know that their
Michael A. Spinelli, George C. Canavos
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Hospitality in Holiday Rentals: Guest Satisfaction

2021
Holiday rentals, which have grown exponentially over the past few years, are considered an informal type of accommodation in traditional houses, as opposed to the typical hotel industry. The concept of hospitality in holiday rentals has recently enticed more interest because the offer and service made available have become more personalised and, in ...
Mariana Madeira, Susana Silva, Teresa Pataco   +2 more
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Evaluating a guest satisfaction model through data mining [PDF]

International Journal of Contemporary Hospitality Management, 2019
Purpose: This paper aims to propose a data mining approach to evaluate a conceptual model in tourism, encompassing a large data set characterized by dimensions grounded on existing literature.
Sérgio Moro, Joaquim Esmerado, Pedro Ramos   +2 more
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Determination of Guest Satisfaction by Text Mining

2022
The satisfaction of guests is of paramount importance to ensure the continuity and profitability of hotels. This study aims to determine guests' satisfaction with hotels by analyzing the online comments of guests. The text mining method has been utilized in this study. 58,193 Turkish comments about 5-star hotels in Turkey have been examined.
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Guest satisfaction in independent and affiliated to chain hotels

International Journal of Hospitality Management, 2021
Abstract In the hotel sector, two basic organisational forms can be distinguished, independent and chain-affiliated, which reflects in the entities' management processes and in the dimensions of the hotel service. Guest satisfaction is the determinant of and the secret to success in the hotel industry, nevertheless the comparison of customer ...
María C. Moreno-Perdigón, Beatriz Guzmán-Pérez, Teodoro Ravelo Mesa   +2 more
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The Effects of Hotel Service Training on the Internal Guest Satisfaction and Guest Orientation

Journal of Tourism and Leisure Research, 2018
In hotel industry, role of human resources is crucial compared to other industries. The guest service orientation and attitude toward hotel guest may differ in communication or guest support divisions based on overall satisfaction level of employees.
Soon-Gu Lee, Sung-Youn Yang
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Hotel renovations and their impact on guest satisfaction

International Journal of the Built Environment and Asset Management, 2015
This study identifies a negatively correlated relationship between the time elapsed since a hotel's last guest-room renovations and overall guest satisfaction, using a secondary data set of 46 hotels operated under various sub-brands of a major hotel brand.
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The ways to satisfaction guest

2012
U vrijeme kada je turizam kod nas postao izrazito sezonalna djelatnost, kada je nestao imidž ugostitelja-gospodina a ugostiteljstvo izgubilo nekadašnji integritet i u njemu rade nedovoljno i neadekvatno plaćeni radnici, autori objavljuju knjigu «PUTEVI DO ZADOVOLJNOGA GOSTA“.
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Hotel Guest Satisfaction among Business Travelers

Cornell Hotel and Restaurant Administration Quarterly, 1996
Much of the guest-satisfaction literature focuses on the mechanisms of error reduction and quality management. Rather than concentrate on reducing errors in all areas, the important matter in customer satisfaction is to determine the attributes that guests consider important and focus on those attributes. Customer satisfaction can be defined as a guest'
Marit G. Gundersen, Morten Heide, Uff H. Olsson   +2 more
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Management of the continuous satisfaction of the hotel guests

2006
While observing the contemporary hotel guests profile, the conclusion can be drawn that it is formed of independent, demanding, well informed, active and technologically oriented persons which look for changes and new substance. Contemporary hotel guests are becoming more and more experienced and demanding and keep looking for high-grade produce and ...
Baldigara, Tea, Galičić, Vlado, Ivanović, Vanja   +2 more
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