Results 261 to 270 of about 273,485 (305)
Some of the next articles are maybe not open access.
Hospitality in Holiday Rentals: Guest Satisfaction
2021Holiday rentals, which have grown exponentially over the past few years, are considered an informal type of accommodation in traditional houses, as opposed to the typical hotel industry. The concept of hospitality in holiday rentals has recently enticed more interest because the offer and service made available have become more personalised and, in ...
Mariana Madeira +2 more
openaire +1 more source
Guest Satisfaction and Restaurant Performance
Cornell Hotel and Restaurant Administration Quarterly, 2007This chapter examines the critical role of customer satisfaction in the restaurant industry and explores its connection to business performance. It implies that while most companies agree on the importance of customer satisfaction, there is ongoing debate about how to define and measure it.
Sachin Gupta +2 more
openaire +1 more source
Exploring influential factors affecting guest satisfaction
Journal of Hospitality and Tourism Technology, 2020Purpose Electronic word of mouth in the form of user-generated content (UGC) in social media plays an important role in influencing customer decision-making and enhancing service providers’ brand images, sales and service innovations. While few research studies have explored real content generated by hotel guests in social media, business analytics ...
Minwoo Lee +3 more
openaire +1 more source
Guest Satisfaction Barometer and Benchmarking
Journal of Quality Assurance in Hospitality & Tourism, 2001Abstract An increasing number of companies use customer satisfaction data for improvement programs, strategic decision making, and compensation schemes. Typically, single companies carry out satisfaction measurement for their own purposes. As a consequence, results are not comparable with other companies.
Matzler, Kurt, Pechlaner, Harald
openaire +1 more source
Investigating the Relationhip between Employee Satisfaction and Guest Satisfaction
Cornell Hotel and Restaurant Administration Quarterly, 2000A study of six metropolitan, full-service hotels (involving 600 guests and 240 employees) found a statistical connection between employee satisfaction and guest satisfaction. Regarding employees' satisfaction, the data indicated that monetary factors can be dissatisfiers.
Michael A. Spinelli, George C. Canavos
openaire +1 more source
Hotel Guest Satisfaction among Business Travelers
Cornell Hotel and Restaurant Administration Quarterly, 1996Much of the guest-satisfaction literature focuses on the mechanisms of error reduction and quality management. Rather than concentrate on reducing errors in all areas, the important matter in customer satisfaction is to determine the attributes that guests consider important and focus on those attributes.
Marit G. Gundersen +2 more
openaire +1 more source
Hotel Guest Satisfaction and Brand Performance
Journal of Quality Assurance in Hospitality & Tourism, 2006The value and significance of guest satisfaction, brand management, and franchising in the hotel industry have been well docu- mented and researched as independent topics. While previous research has suggested that franchising has an overall negative effect on hotel quality, it has rarely investigated the important links between hotel brand performance
John W. O'Neill +2 more
openaire +1 more source
Determination of Guest Satisfaction by Text Mining
2022The satisfaction of guests is of paramount importance to ensure the continuity and profitability of hotels. This study aims to determine guests' satisfaction with hotels by analyzing the online comments of guests. The text mining method has been utilized in this study. 58,193 Turkish comments about 5-star hotels in Turkey have been examined.
openaire +1 more source
Understanding Guest Satisfaction with Urban Hotel Location
Journal of Travel Research, 2017In this article, we unveil determinants of guest satisfaction with urban hotel locations and disclose what types of locations are preferred by guests. Using data from 8,185 online reviews of 220 Los Angeles hotels checked in during a 1-year period, we apply a mixed-effect ordered logit model to investigate factors determining location evaluation ...
Yang Yang, Zhenxing Mao, Jingyin Tang
openaire +1 more source
Hotel design, guest satisfaction, and behavioural intentions
Anatolia, 2017AbstractThis study presents a method to measure hotel design quality and its relationships with guest satisfaction and with behavioural intentions. Hotel design quality is measured using the Design Quality Indicator (DQI). A partial least squares analysis reveals that the DQI predicts guest satisfaction with both statistical and practical significance.
Dina Marie V. Zemke +3 more
openaire +1 more source