Results 91 to 100 of about 2,389 (197)
The Relationship Of Lean Implementation And Patient Satisfaction (Hcahps) Scores In Acute Care Hospitals [PDF]
, 2017 THE RELATIONSHIP OF LEAN IMPLEMENTATION AND PATIENT SATISFACTION (HCAHPS) SCORES IN ACUTE CARE HOSPITALS CHARLES V. HAGOOD DOCTOR OF SCIENCE IN HEALTH SERVICES ADMINISTRATION ABSTRACT Background: The purpose of the study was to better understand the ...
Hagood, Charles V
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Improving the patient experience through a commit to sit service excellence initiative
Patient Experience Journal, 2016 Effective communication between nurses and patients positively impacts patient care, outcomes, and the patient experience.While in the hospital, patients receive information from multiple caregivers and are often overwhelmed and confused.
Cari Lidgett
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Using Teach-Back Guided Patient Education to Improve HCAHPS Scores
, 2017 D.N.P.Ineffective communication practices, including patient education and discharge planning, that fail to inform patients in clear terms, do not adequately satisfy patient expectations.
Durden, Heidi
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Factors in patients’ experience of hospital care: Evidence from California, 2009–2011
Patient Experience Journal, 2014 The use of measures of patient-centered care to evaluate hospital care is mandated by The Patient Protection and Affordable Care Act of 2010. Using three years of data from 315 California acute-care hospitals and data collected from patients via the ...
Edmund Becker +6 more
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Patient Experience Journal, 2020 With nearly 40,000 employees and physicians spread across 14 states, a robust system was needed to engage front line teams at the point of care to meaningfully enhance patient and family communication practices in Prime Healthcare, an award-winning ...
Steve Meth +3 more
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Using the teach-back method in patient education to improve HCAHPS scores [PDF]
, 2018 This presentation will describe how one clinical acute care unit was able to raise HCAHPS scores consistently using the teach-back method in patient and family ...
Centrella-Nigro, Andrea Marie
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Developing the first pan-Canadian acute care patient experiences survey
Patient Experience Journal, 2018 The Canadian Institute for Health Information (CIHI) in partnership with stakeholders sought to develop the first pan-Canadian patient experiences survey for inpatient care (CPES-IC).
Salima Hadibhai +2 more
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Patient Experience Journal, 2017 This retrospective, cross-sectional study examined the relationship between aspects of inpatient communication and discharge instructions and unplanned, all-cause readmissions using individual-level data up to one-year post-discharge.
Kyle Kemp, Hude Quan, Maria Santana
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Exploring workforce confidence and patient experiences: A quantitative analysis
Patient Experience Journal, 2018 Confidence is recognized as one of the most influential factors to affect performance. Individual, leader, and team confidence play essential roles in achieving success and the absence of confidence has been connected with failure.
Katie Owens, Stephanie Keller
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Patient Experience Journal, 2016 In order to assess consistency across quality measures for Untied States hospitals, this paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute ...
Emily Johnston +5 more
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