Results 151 to 160 of about 2,389 (197)

Patient-centered communication: an extension of the HCAHPS survey

Benchmarking: An International Journal, 2021
Purpose The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has been recognized as a “gold standard” set of “practical standardized measures” for assessing hospital service quality. Beginning with the HCAHPS, the purpose of this paper is to extend efforts to assess patient-centered ...
Shahidul Islam, Nazlida Muhamad
openaire   +3 more sources

Social media hospital ratings and HCAHPS survey scores

Journal of Health Organization and Management, 2020
PurposeTo empirically verify whether patient hospital satisfaction ratings on social media such as Yelp provide similar information as the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys.Design/methodology/approachOLS and ordinal regressions performed on secondary data obtained from Yelp.com and 2016 Hospital Compare ...
Subhajit, Chakraborty, E Mitchell, Church   +1 more
openaire   +4 more sources

Who’s Behind an HCAHPS Score?

The Joint Commission Journal on Quality and Patient Safety, 2011
The Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) survey asks patients how frequently their physicians treated them with courtesy and respect, listened carefully, and explained things in a way they could understand. Such summary reports may obscure differences among the types of physicians involved. A study was conducted to
Dorothea M G, Wild, Nancy, Kwon, Suparna, Dutta, Baylah, Tessier-Sherman, Navitha, Woddor, Heather L, Sipsma, Tara, Rizzo, Elizabeth H, Bradley   +7 more
openaire   +2 more sources

Development, Implementation, and Public Reporting of the HCAHPS Survey

Medical Care Research and Review, 2009
The authors describe the history and development of the CAHPS Hospital Survey (also known as HCAHPS) and its associated protocols. The randomized mode experiment, vendor training, and “dry runs” that set the stage for initial public reporting are described. The rapid linkage of HCAHPS data to annual payment updates (“pay for reporting”) is noted, which
Laura A, Giordano, Marc N, Elliott, Elizabeth, Goldstein, William G, Lehrman, Patrice A, Spencer   +4 more
openaire   +2 more sources

The Value of Patientsʼ Handwritten Comments on HCAHPS Surveys

Journal of Healthcare Management, 2014
Some patients write comments on their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, but survey vendors do not record them, and the value of this anecdotal information is not well understood. However, many rating websites contain both numerical ratings and anecdotal comments from consumers who wish to share their ...
John W, Huppertz, Robert, Smith
openaire   +2 more sources

Is the Hospital's Magnet Status Linked to HCAHPS Scores?

Journal of Nursing Care Quality, 2014
This study identified a significant link between Magnet hospitals and higher HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores across 110 Illinois hospitals. Compared with registered nurse nursing hours per patient-day and registered nurse turnover rate, Magnet status was a stronger contributor to the HCAHPS scores.
Jie, Chen, Mary Elaine, Koren, Donna J, Munroe, Ping, Yao   +3 more
openaire   +2 more sources

Three Nursing Interventions' Impact on HCAHPS Scores

Journal of Nursing Care Quality, 2013
Staff on a 28-bed surgical unit in a suburban 461-bed medical center implemented 3 interventions to improve patient satisfaction. This quality improvement study investigated the effects of nurse manager rounding, postdischarge phone follow-up, and improved discharge teaching skills on patients' ratings of their care.
Bryan, Kennedy, Janet B, Craig, Margaret, Wetsel, Elaine, Reimels, Jennifer, Wright   +4 more
openaire   +2 more sources

Predictors of Hospital Patient Satisfaction as Measured by HCAHPS

Journal of Healthcare Management, 2017
Because Medicare reimbursements are now, in part, based on patient satisfaction scores, hospitals are increasingly concerned about improving patient satisfaction. However, little is known about the different characteristics that are associated with higher patient satisfaction.
Olena, Mazurenko, Taleah, Collum, Alva, Ferdinand, Nir, Menachemi   +3 more
openaire   +2 more sources

Ethnicity and Language Differences in Patient Experience: an Analysis of the HCAHPS Survey

Journal of Racial and Ethnic Health Disparities, 2021
Although there has been a rising emphasis on patient-centered care, limited research has assessed differences in patient experience based on ethnicity and language.This study examined differences in quality of care (N = 6945) using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.
Candice D. Donaldson, Archana Bharadwaj, Bradley Giafaglione, Pat Patton, Michelle A. Fortier, Zeev N. Kain   +5 more
openaire   +2 more sources

Supplemental Items Reduce HCAHPS Response Rates, but Response Rates Do Not Affect HCAHPS Scores

Medical Care
Background: Longer surveys can reduce response rates (RRs). Observational data suggest a positive hospital-level association between RRs and HCAHPS scores, but a negative patient-level relationship.
Megan K, Beckett, Katrin, Hambarsoomian, Julie, Brown, Paul D, Cleary, Gary A, Abel, Laura A, Giordano, Marc N, Elliott   +6 more
openaire   +2 more sources