Results 121 to 130 of about 3,078,531 (242)

The effects of transformational leadership dimensions on employee performance in the hospitality industry in Malaysia. [PDF]

Front Psychol, 2022
Teoh BEW, Wider W, Saad A, Sam TH, Vasudevan A, Lajuma S.   +5 more
europepmc   +1 more source

The future of hospitality management: adapting to Generation Z’s values and preferences

Research in Hospitality Management
This viewpoint article explores the evolving landscape of hospitality management in light of Generation Z emerging as a dominant consumer force and being a significant percentage of the workforce.
Janneke Lensen, Joost IJsselmuiden, Rodney Westerlaken   +2 more
doaj   +1 more source

Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology

Journal of Consumer Behaviour, EarlyView.
ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley   +1 more source

From complexity to evolution: Mapping resilience management practices in the hospitality industry during the COVID-19 crisis. [PDF]

Int J Hosp Manag, 2023
El-Said OA, Smith M, Al-Yafaei Y, Salam SAA.   +3 more
europepmc   +1 more source

FINANCIAL RISK MANAGEMENT CHALLENGES IN CROATIA’S HOSPITALITY INDUSTRY

Journal of Business Paradigms, 2017
The main aim of this paper is to investigate the implementation of risk management in Croatia’s hospitality industry. By using a structured questionnaire, quantitative methodology was implemented for collection of primary data.
Goran Karanovic, Dino Goric
doaj  

Does Internal Corporate Social Responsibility Drive Employee Well‐Being? Evidence From a Positive Balance Perspective

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT The significance of fostering an internal corporate social responsibility (ICSR) plan to advance employee well‐being is not fully understood. This article explores employee well‐being from a positive balance perspective, combining the strategic approach to Internal Corporate Social Responsibility with the Theory of subjective well‐being ...
Teresa C. Herrador‐Alcaide, João Correia Leitão, Montserrat Hernández‐Solís, Dina Pereira   +3 more
wiley   +1 more source

Employees' perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic. [PDF]

Int J Hosp Manag, 2022
Parvez MO, Öztüren A, Cobanoglu C, Arasli H, Eluwole KK.   +4 more
europepmc   +1 more source

Organization learning and business resilience in developing hospitality industry

Discover Sustainability
The study aims to investigate the effect of organizational learning on business resilience in developing the hospitality industry, specifically focusing on four-star hotels in the southeast region of Nigeria.
Friday Ogbu Edeh, Mohammad Fakhrul Islam, Anthony Chukwuma Nwali, Chukwu Agnes Ugboego, Johnson Nwokeiwu   +4 more
doaj   +1 more source

CSR Symbolism in Consumer‐Brand Identification in Fostering Brand Trust and Evangelism

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT Based on the construal level theory, we proposed a conceptual model linking the relationships between perceived symbols in CSR communication, consumer‐brand identification, brand trust, and brand evangelism. We collected the data from the U.S. national population and employed an experimental design.
Md Merajur Rahman, Swagata Chakraborty
wiley   +1 more source

The Price of Circularity: Exploring the Determinants of Consumer Willingness to Pay

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT The transition towards a circular economy (CE) requires not only technological and organisational innovation but also consumer engagement in adopting circular products. A key driver of this process is consumers' stated willingness to pay (WTP) a premium, which remains constrained by psychological, perceptual and contextual barriers.
Valerio Muto, Vincenzo Basile, Nunzia Petacca, Anna Prisco   +3 more
wiley   +1 more source