Results 71 to 80 of about 312,633 (357)

The Impact of Self‐Checkout Technology on Shopping Behavior in B2B Retail: Evidence From Point‐Of‐Sale Transaction Data

Journal of Consumer Behaviour, EarlyView.
ABSTRACT This study examines the impact of self‐checkout technology implementation on B2B customer shopping behavior using a novel methodological approach that combines propensity score matching with difference‐in‐differences analysis on actual point‐of‐sale transaction data.
Jindřich Špička, Michaela Dvořáková   +1 more
wiley   +1 more source

Management Control Systems and Contextual Variables in the Hospitality Industry [PDF]

, 2013
Purpose – The paper examined management control systems (MCS) in Indonesian hospitality sector. This study examines the impact of six contextual factors at one time to determine the importance of each factor on the design of MCS.
Fauzi , Hasan, Hussain , Mostaq M., Mahoney , Lois   +2 more
core  

Corporate social responsibility:reviewed, rated, revised [PDF]

, 2016
Purpose: Critical literature review of CSR research in both general management and hospitality management literature. Discusses trends,commonalities, and inconsistencies to better understand the state of contemporary scholarship, and calls for a context ...
Curran, Ross, Farrington, Thomas J. W., Gori, Keith, O'Gorman, Kevin, Queenan, Jane   +4 more
core   +2 more sources

ESG Performance Evolution in Retail: A Systematic Review and Meta‐Analysis

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT Environmental, social, and governance (ESG) practices have transformed from peripheral corporate social responsibility initiatives into core strategic imperatives in retail. Despite growing interest, the literature remains fragmented across disciplines and geographic contexts, with no comprehensive sector‐specific analysis examining the ...
Jiyeon Kim, Wooyoung Yang
wiley   +1 more source

COMPETITIVENESS IN HOSPITALITY INDUSTRY: ROMANIAN STYLE [PDF]

In this paper is presented one of the important sectors of the national economy, at least from its potential for development perspective: the hospitality industry.
Ana-Mihaela Pãdurean, Claudia-Elena Þuclea   +1 more
core  

Faking it: a conceptual discussion on emotional labor, emotional dissonance and emotional intelligence [PDF]

, 2018
Emotional labor is a construct that is intertwined with the hospitality industry as employees are required to accommodate certain behavior or emotion to conform with the idea of providing excellent and sincere service to guests or customers.
Ibrahim, Mohd Zool Fadli, Mohamad Saber, Joesri, Raja Mustapha, Raja Iskandar Putera, Rohiat, Mohd Akmal, Salim, Azlan   +4 more
core   +1 more source

Measuring the Sustainability Performance of Tech Companies: Scale Development Approach for Achieving Corporate Social Responsibility

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT The European Union (EU) has consistently advanced sustainability goals, with the 2019 European Green Deal (EGD) serving as a cornerstone initiative aligned with global sustainability frameworks. Yet, the combined impact of the Covid‐19 pandemic, energy market volatility, and supply chain disruptions has amplified the urgency of evaluating ...
Edoardo Crocco, Laura Broccardo, Hind Alofaysan, Dhruv Galgotia   +3 more
wiley   +1 more source

Exploring Pattaya’s tourism DNA: a mixed-method approach for revisit intention

Cogent Social Sciences
This study investigates the structural and symbolic foundations of Pattaya’s tourism identity using a mixed-methods approach that integrates thematic qualitative analysis with Partial Least Squares Structural Equation Modeling (PLS-SEM).
Chayapoj Lee-Anant, Piyatida Kungwansith, Pimrawee Rocharungsat   +2 more
doaj   +1 more source

Customer Relationship Management Implementation and its Implication to Customer Loyalty in Hospitality Industry

Jurnal Dinamika Manajemen, 2017
Building up customer loyalty have become more important to survive in the high competition of hospitality industry. One approach to developing this is by implementing customer relation-ship management (CRM). This study investigates the implication of CRM
Budiono Hardjono, Lai Pooi San
doaj   +1 more source

Challenges and Enablers in Embedding SDGs Within Sustainability Reports

Corporate Social Responsibility and Environmental Management, EarlyView.
ABSTRACT This study explores how Sustainable Development Goals (SDGs) are integrated into sustainability reporting (SR), emphasizing the role of reporting in advancing transparency and sustainable development. Using a systematic literature review of 139 academic articles, the research identifies four thematic clusters: Communication, Determinant ...
Francesco Pacchera, Mariagrazia Provenzano, Cecilia Silvestri, Fabrizio Rossi, Alessandro Ruggieri   +4 more
wiley   +1 more source