Results 171 to 180 of about 66,698 (219)

Loneliness and the Customer Journey: Toward a Framework for Customer Experience Management

open access: yesPsychology &Marketing, EarlyView.
ABSTRACT How can customer experience (CX) frameworks be used to understand and support service firms to mitigate loneliness and social isolation? This paper addresses this question by developing the Lonely Customer Journey, a conceptual framework that uses the Touchpoints‐Context‐Qualities (TCQ) framework (De Keyser et al.
Nina Veflen, Lars Witell, Lars Fuglsang
wiley   +1 more source

In Favor of Digital Detox: Developing the Attitude Toward Digital Detox Scale

open access: yesPsychology &Marketing, EarlyView.
ABSTRACT The extensive usage of digital devices can lead to technological overload, potentially damaging interpersonal relations, individual performance, and personal well‐being. Digital detox describes consumers' counter‐reaction by intentionally reducing the use of digital devices for a specific period of time.
Svenja Winkler   +3 more
wiley   +1 more source

A Structural Equation Model of Impulsivity, Psychological Resilience, and Internet Gaming Disorder: Testing Direct and Indirect Pathways Among Saudi University Students. [PDF]

open access: yesHealthcare (Basel)
Alshaibany FF   +8 more
europepmc   +1 more source

Driven to Win, Destined to Lose? A Process Model of How Sports Betting Escalates Into Gambling Harm and Shapes Help‐Seeking

open access: yesPsychology &Marketing, EarlyView.
ABSTRACT Sports betting has become a routine part of watching sport. Online and mobile platforms let consumers bet continuously, receive instant feedback, and respond to new odds throughout a match. Frequent betting is known to raise the risk of gambling‐related harm, but far less is known about the psychological mechanisms through which that harm ...
Wagner Junior Ladeira   +5 more
wiley   +1 more source

Manifestation of Drinking Profiles in Daily Life: Associations With Momentary Negative Affect, Impulsivity, and Drinking. [PDF]

open access: yesAlcohol Clin Exp Res (Hoboken)
Morgan DD   +5 more
europepmc   +1 more source

Onboarding and Agency: Responding to Episodic Loneliness in Immersive Services

open access: yesPsychology &Marketing, EarlyView.
ABSTRACT Loneliness is a growing concern in long‐duration immersive services, where consumers not only transition into the service but also experience multiple identity transitions and life events while in the service. We argue that loneliness in these settings emerges not only as a chronic experience from a lack of social opportunities, but also ...
Alexandra Zimbatu   +3 more
wiley   +1 more source

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