Results 251 to 260 of about 78,711 (293)
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The effects of distributive, procedural, and interactional justice on postcomplaint behavior
Journal of Retailing, 1997Abstract This study examines the effects of distributive, interactional, and procedural justice on complainants' repatronage and negative word-of-mouth intentions. In order to test the hypotheses an experiment was conducted; twelve different scenarios were created, each describing a situation in which a customer was returning a product to a retail ...
Jeffrey G. Blodgett +2 more
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Journal of Management & Organization, 2021
AbstractMany studies suggest that leaders should discourage or prevent the spread of negative workplace gossip (NWG), but yet little is understood about the relationship between leaders and their subordinates' NWG. This study interprets the linkage between authentic leadership and two types of NWG via individuals' perceptions of justice based on ...
Jin Cheng +3 more
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AbstractMany studies suggest that leaders should discourage or prevent the spread of negative workplace gossip (NWG), but yet little is understood about the relationship between leaders and their subordinates' NWG. This study interprets the linkage between authentic leadership and two types of NWG via individuals' perceptions of justice based on ...
Jin Cheng +3 more
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International Journal of Police Science & Management
External procedural justice in police–citizen interactions has been found to have a relationship with cooperation, compliance, and police legitimacy. The individual dimensions of organizational justice comprised of distributive, procedural, interpersonal, and informational justice, have been less frequently examined.
David J Borchardt +3 more
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External procedural justice in police–citizen interactions has been found to have a relationship with cooperation, compliance, and police legitimacy. The individual dimensions of organizational justice comprised of distributive, procedural, interpersonal, and informational justice, have been less frequently examined.
David J Borchardt +3 more
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Journal of Applied Social Psychology, 2006
This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy disconfirmation paradigm. To this end, two separate field survey studies were conducted. A total of 568 customers were surveyed in 38 hotels and 40 restaurants.
Vicente Martínez‐Tur +3 more
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This article attempts to extend prior research by testing the effects of justice components (distributive, procedural, and interactional) on customer satisfaction beyond the expectancy disconfirmation paradigm. To this end, two separate field survey studies were conducted. A total of 568 customers were surveyed in 38 hotels and 40 restaurants.
Vicente Martínez‐Tur +3 more
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Policing and Society, 2013
The vast majority of studies to date have documented a negative impact associated with contacts between the police and victims of crime. In contrast, this qualitative study examined how victim-police interactions, specifically perceptions of procedural justice (fair treatment by police) can help victims reduce the trauma associated with the crime and ...
Elliott, Irina +2 more
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The vast majority of studies to date have documented a negative impact associated with contacts between the police and victims of crime. In contrast, this qualitative study examined how victim-police interactions, specifically perceptions of procedural justice (fair treatment by police) can help victims reduce the trauma associated with the crime and ...
Elliott, Irina +2 more
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Psychological Reports, 2000
Most theories of justice focus on individual-level approaches; few examine the role of contextual factors such as culture. To fill this gap in the literature, this study examined the differences between Caucasian and Hispanic undergraduates ( n = 120 and 58, respectively) in terms of their emphasis on distributive, procedural, and interactional ...
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Most theories of justice focus on individual-level approaches; few examine the role of contextual factors such as culture. To fill this gap in the literature, this study examined the differences between Caucasian and Hispanic undergraduates ( n = 120 and 58, respectively) in terms of their emphasis on distributive, procedural, and interactional ...
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Retaliation in the workplace: The roles of distributive, procedural, and interactional justice.
Journal of Applied Psychology, 1997The authors investigated the relationship between organizational justice and organizational retaliation behavior—adverse reactions to perceived unfairness by disgruntled employees toward their employer—in a sample of 240 manufacturing employees. Distributive, procedural, and interactional justice interacted to predict organizational retaliation ...
Daniel P. Skarlicki, Robert Folger
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Journal of Applied Psychology, 2003
Organizational justice researchers recognize the important role organization context plays in justice perceptions, yet few studies systematically examine contextual variables. This article examines how 1 aspect of context--organizational structure--affects the relationship between justice perceptions and 2 types of social exchange relationships ...
Ambrose, Maureen L., Schminke, Marshall
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Organizational justice researchers recognize the important role organization context plays in justice perceptions, yet few studies systematically examine contextual variables. This article examines how 1 aspect of context--organizational structure--affects the relationship between justice perceptions and 2 types of social exchange relationships ...
Ambrose, Maureen L., Schminke, Marshall
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Academy of Management Journal, 2007
This study extends research on strategic alliances by exploring independent and combined effects of distributive, procedural, and interactional justice in these alliances.
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This study extends research on strategic alliances by exploring independent and combined effects of distributive, procedural, and interactional justice in these alliances.
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Journal of Applied Psychology, 2007
In this article, the authors extend research on the cross-level effects of procedural justice climate by theorizing and testing its interaction with group power distance. The results indicated that group power distance moderated the relationships between procedural justice climate and individual-level outcomes (organizational commitment and ...
Jixia Yang +2 more
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In this article, the authors extend research on the cross-level effects of procedural justice climate by theorizing and testing its interaction with group power distance. The results indicated that group power distance moderated the relationships between procedural justice climate and individual-level outcomes (organizational commitment and ...
Jixia Yang +2 more
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