Can robots recover a service using interactional justice as employees do? A literature review-based assessment [PDF]
Service Business, 2023 Interactional justice (e.g., empathy) plays a crucial role in service recovery. It relies on human social skills that would prevent it from automation. However, several considerations challenge this view.
Mathieu Lajante, Lajante Mathieu
exaly +3 more sources
On the Value of Considering Specific Facets of Interactional Justice Perceptions [PDF]
Frontiers in Psychology, 2020 This research seeks to verify the value of considering specific perceptions of informational and interpersonal justice over and above employees’ global perceptions of interactional justice.
Evelyne Fouquereau +5 more
doaj +3 more sources
The effect of inclusive leadership on turnover intention of intensive care unit nurses: the mediating role of organization-based self-esteem and interactional justice [PDF]
BMC NursingBackground Intensive Care Unit nurses are related to the medical quality and life outcome of critically ill patients. In the context of nurse shortage, it is of great significance to reduce the turnover intention of Intensive Care Unit nurses.
Hua Du +3 more
doaj +3 more sources
Review and Prospect on Interactional Justice
Open Journal of Social Sciences, 2016 Different from distributive and procedural justice, interactional justice refers to the perception of equity in the relationship between supervisors and employees, which is the most recent advance in the justice literature.
Liangtie Dai
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SAGE Open, 2022 In this study, the concept of perceived organizational obstruction was discussed and the results of the perception of obstruction were determined with reference to social exchange theory perspective. In this context, we tested a moderated mediation model
Daimi Koçak, Gökhan Kerse
doaj +2 more sources
The Mirage of Procedural Justice and the Primacy of Interactional Justice in Organizations [PDF]
Journal of Business Ethics, 2020 This paper offers a novel situational approach to study organizational justice in which the proposed unit of analysis is managerial behavior manifested in argumentation rather than employee justice perceptions. The currently dominant theoretical framework in justice research, which is built on justice perceptions, neglects the unique features of ...
Rasim Serdar Kurdoglu
semanticscholar +3 more sources
Nostalgia promotes intrinsic motivation and effort in the presence of low interactional justice
Organizational Behavior and Human Decision Processes, 2019 We examined whether nostalgia increases intrinsic motivation in situations of low (vs. high) interactional justice, with downstream implications for work effort.
Marius Van Dijke +2 more
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Procedural and interactional justice: A comparative study of victims in the Netherlands and New South Wales [PDF]
European Journal of Criminology, 2012 Justice evaluations have become a widely studied area in the past 25 years. Such research indicates that victims have numerous legal preferences, which are in tune with the theories of procedural and interactional justice. This study examines these theories with regard to victims and the justice system from a comparative perspective including the ...
Antony Pemberton +2 more
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The impact of interactional justice on service evaluations in the banking context
Acta PsychologicaThis study examines the impact of interactional justice —informational justice and interpersonal justice—on customer service evaluation in banking. Through five scenario-based experiments with 921 Chinese non-banking adults, we systematically manipulated
Jinghan Liu +3 more
doaj +3 more sources
“There is no justice, just us”: Making mosaics of justice in social justice Human-Computer Interaction [PDF]
CHI Conference on Human Factors in Computing Systems Extended Abstracts, 2022 The concept of social justice in Human-Computer Interaction has become an emergent domain of practice and research across the past decade. Work has included research efforts into meeting the needs of under-served populations, providing method blueprints for inclusion of marginalised identities, and a call for greater consideration on how positive ...
Rosanna Bellini +4 more
openaire +1 more source