Results 31 to 40 of about 7,397,410 (289)
Pengaruh Service Recovery terhadap Customer Satisfaction pada Hotel Royal Jember
Jurnal Ekonomi Akuntansi dan Manajemen, 2019 This article aims to determine the effect of service recovery consisting of procedural justice, interactional justice and distributive justice on customer satisfaction in guests Hotel Royal Jember.
Luccy Avrindy Ragilia Putri +2 more
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Intangible Capital, 2011 Purpose: This study was conducted to examine the effect of pay for performance and interactional justice on job satisfaction.Design/methodology/approach: A survey method was used to collect 107 usable questionnaires from employees who work in ...
Azman Ismail +3 more
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An investigation on the effects of justice on customer’s trust in insurance firms [PDF]
Management Science Letters, 2014 This paper presents an investigation on the effects of various components of justice including distributive justice, interactional justice and procedural justice on building a mutual trust among customers in insurance firms.
Hosseinali Aziziha +5 more
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Justice in interaction design: preventing manipulation in interfaces
CoRR, 2022 Designers incorporate values in the design process that raise risks for vulnerable groups. Persuasion in user interfaces can quickly turn into manipulation and become potentially harmful for those groups in the realm of intellectual disabilities, class, or health, requiring proactive responsibility approaches in design. Here we introduce the Capability
Lorena Sánchez Chamorro +2 more
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Reproductive Justice: A Case-Based, Interactive Curriculum
MedEdPORTAL, 2022 Reproductive injustices such as forced sterilization, preventable maternal morbidity and mortality, restricted access to family planning services, and policy-driven environmental violence undermine reproductive autonomy and health outcomes, with disproportionate impact on historically marginalized communities. However, curricula focused on reproductive
Ayotomiwa Ojo +21 more
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ORGANIZATIONAL JUSTICE ON WORK OUTCOMES
Equilibrium: Jurnal Ekonomi Syariah, 2014 The purpose of this study is to investigate the effect of organizational justice on work outcomes. The work outcomes can be viewed from organizational commitment, job satisfaction and employees’ turnover intention in Islamic microfinance institutions in ...
Wahibur Rokhman
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Fraud and Whistleblowing Intention: Organizational Justice Perspective
Riset Akuntansi dan Keuangan Indonesia, 2020 Whistleblowing is considered as an effective control mechanism for detecting fraud. One of the factors that influence individuals to do whistleblowing is organizational justice. However, research on the justice theory and whistleblowing is still limited.
Ni Wayan Rustiarini, Luh Komang Merawati
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, 2020 While there is evidence that high performance work systems (HPWS) are related to positive employee attitudes, the underlying mechanism is not yet thoroughly understood.
Rentao Miao +3 more
semanticscholar +1 more source
Psychosocial work environment as a dynamic network: a multi-wave cohort study
Scientific Reports, 2022 While characteristics of psychosocial work environment have traditionally been studied separately, we propose an alternative approach that treats psychosocial factors as interacting elements in networks where they all potentially affect each other.
Marko Elovainio +6 more
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Customer satisfaction towards service recovery – A justice theory perspective.
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2021 Based on the justice theory, this study investigates the impacts of three justice factors, namely distributive justice, procedural justice and interactional justice, on customer’ satisfaction and positive word-of-mouth.
Võ Thị Thanh Thảo +1 more
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