Results 101 to 110 of about 3,951,757 (355)

Internal Customer Satisfaction and Service Quality Toward Trust and Word of Mouth

, 2011
This study generally aims to analyze the influence of internal customer satisfaction and perceptions of service quality in creating trust and word of mouth in higher education service industry. In the process, this study aims to achieve a special purpose,
S. Rahayu
semanticscholar   +1 more source

‘Hurry Up and Get Me out of Here’: The Experience of People Under 65 Years (Still) Stuck in Aged Care

Australian Journal of Social Issues, EarlyView.
ABSTRACT Following the Royal Commission into Aged Care Quality and Safety, the Australian Government set a target for no‐one under 65 years of age to be living in residential aged care (RAC) by 2025. The numbers of young people in residential aged care (YPIRAC) have significantly declined since the start of the targets.
Elroy Dearn, Kate D'Cruz, Mark Brown, Jacinta Douglas, Dianne Winkler   +4 more
wiley   +1 more source

“We might be put into situations we are uncomfortable with, but not exactly told how to deal with them”: Health professional students' experiences questioning low‐value care practices during work‐integrated learning

Anatomical Sciences Education, EarlyView.
Abstract Health professions students often observe and practice alongside supervising health professionals during work‐integrated learning (WIL) to develop essential capabilities. While students may encounter practices they interpret as low‐value care during WIL, many hesitate to question or challenge these practices.
Melanie K. Farlie, Jessica Coventry, Jonathan Foo, Samantha Sevenhuysen, Brendan Shannon, Cylie M. Williams, Stephen Maloney, Kristie Matthews   +7 more
wiley   +1 more source

Loyalty programs as a part of company’s marketing strategy

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2011
This paper aims to characterize the current status of using customer loyalty programs in the Czech Republic. Customer loyalty programs are evaluated as a part of marketing communication, where especially customer cards have a specific role in ...
Klára Mrkosová, Ondřej Dufek, Luděk Majer   +2 more
doaj   +1 more source

PENERAPAN BALANCED SCORECARD TERHADAP KINERJA PERUSAHAAN PADA PT ANGKASA PURA SOLUSI BANDAR UDARA INTERNASIONAL SOEKARNO-HATTA TANGERANG [PDF]

The purpose of this study was to analyze the performance of PT Angkasa Pura Solusi as measured using the balanced scorecard method. This research uses a descriptive approach. The data collection techniques used were interviews and documentation. The data
Ichwani, Anggita Zaestyana Zhafira
core  

Production of 3D printed biomodels of the canine brain for veterinary neuroanatomy teaching

Anatomical Sciences Education, EarlyView.
Abstract Teaching neuroanatomy presents multiple challenges to both students and teachers, as it is a subject with highly dense content that commonly causes the development of aversion by students, a phenomenon referred to as “neurophobia,” which has been documented in human and veterinary medicine students.
João Victor Barbosa Tenório Fireman, Antônio Chaves de Assis Neto   +1 more
wiley   +1 more source

The Influence of Human Resource Practices on Internal Customer Satisfaction and Organizational Effectiveness

Acta Universitatis Danubius: Administratio, 2013
It is generally believed that the impact of Human Resource Practices on internal customer satisfaction can create comparative advantage for the organizational performance.
Irfan Ullah, Robina Yasmin
doaj  

Commissioning an Inexpensive Off‐The‐Shelf Spectrograph for Radial‐Velocity Studies

Astronomische Nachrichten, EarlyView.
ABSTRACT We present a way to set up an inexpensive out of the shelf spectrograph at a local observatory. Stability and resolution of the spectrograph are high enough for radial velocity determination of binary stars or determination of stellar characteristics. Even some exoplanets might be detectable via the radial velocity method.
Lukas Stock, Andreas Schrimpf
wiley   +1 more source

Owner’s Support, IT Sophistication and IT Adoption in Indonesian Manufacturing SMEs

Journal of ICT Research and Applications, 2015
The importance of technology, especially information technology (IT), to businesses is widely accepted. But, different from large enterprises, small and medium enterprises (SMEs) with their limited resources adopted IT slowly.
Singgih Saptadi, Iman Sudirman, T.M.A Ari Samadhi, Rajesri Govindaraju   +3 more
doaj   +1 more source

New distribution channels in service firms: marketing and organizational consequences. [PDF]

This paper aims at showing marketing and organizational impacts of the diversification of distribution channels, i.e. interfaces between distributor and consumer, on the service encounter between customers and a service firm in retail banking ...
Lefebvre, Isabelle, Plé, Loïc
core