How employees respond to customer anger and sadness: emotional reciprocity and recovery strategies in service failures. [PDF]
Song P, Wang Y, Yang Y, Li Y.
europepmc +1 more source
ABSTRACT This article contributes to sustainability research by investigating the complex, geopolitically induced challenges faced by industrial supply chains under international sanctions. Using Iran's steel industry as a case, it examines sustainability barriers through the lens of stakeholder theory. A mixed methods approach was employed.
Seyed Hamed Moosavirad +2 more
wiley +1 more source
Building an intelligent brain platform for small and medium-sized enterprises using ChatGLM and Multi-Agent Systems. [PDF]
Yuan D.
europepmc +1 more source
The Influence of Corporate Sustainability Rating Methodology on Disclosure Behavior
ABSTRACT The rise of environmental, social, and governance (ESG) investing has illuminated long‐standing concerns over the ability for sustainability rating schemes to accurately convey sustainability‐related performance of firms. This study theorizes and empirically examines how a detailed and transparent rating methodology influences what information
Patrick J. Callery
wiley +1 more source
ABSTRACT We examine the effects of big data analytics (BDA) and artificial intelligence (AI) on corporate sustainability performance, specifically investigating the influence of regulatory pressure and top management support. Utilizing hierarchical regression analysis on questionnaire data from 220 Chinese manufacturing firms, we find that both BDA and
Mandella Osei‐Assibey Bonsu +2 more
wiley +1 more source
A full belly counsels well: More stabilisation with more responsibility. [PDF]
Sheng X.
europepmc +1 more source
Chain‐Level Business Model Patterns for the Green Logistics Transition
ABSTRACT Sustainability transitions in freight transport increasingly depend on coordinated changes across entire logistics networks, not just within individual firms. This study investigates how business‐model change unfolds across a multimodal European logistics chain engaged in reducing transport‐related emissions.
Marikka Heikkilä
wiley +1 more source
Analyzing the digital customer journey: a novel framework for sequential behavior modeling. [PDF]
Bar-El L +4 more
europepmc +1 more source
ABSTRACT Many firms set ambitious sustainability goals but these are frequently “displaced” by proxy goals that are easier to track and measure. However, the specific types of goal conflicts that follow from this displacement are poorly understood. We conducted a case study of circular innovation initiatives at a global MedTech company and identified ...
Wiebke Reim +2 more
wiley +1 more source
The effect of pharmaceutical supply chain management practice on operational performance: the case of the central clusters and central Ethiopian pharmaceutical supply service. [PDF]
Boche B +3 more
europepmc +1 more source

