Results 241 to 250 of about 25,425 (265)

The influence of internal marketing by airlines on customer-oriented behavior: A test of the mediating effect of emotional labor

Journal of Air Transport Management, 2013
Yan-Kai Fu
exaly  

INTERNAL CUSTOMER

2011
openaire   +1 more source

The impact of customer relationship management and internal marketing on business performance: a comparison of lodging industries

Total Quality Management and Business Excellence, 2016
Shwu‐Ing Wu
exaly  

Impact of internal marketing on the customer perceptions in SMEs

International Journal of Services and Operations Management, 2022
exaly  

The effects of customer satisfaction measurement: the internal market versus the external market

Marketing Intelligence and Planning, 1996
Nigel F Piercy
exaly  

Customer satisfaction and the internal market

Marketing Intelligence Planning, 1995
Nigel F Piercy
exaly  

International Customs and Duties

2014
openaire   +1 more source

Customer contact employees' commitment to extra-role customer service: the effect of internal service quality perception

Journal of Global Scholars of Marketing Science, 2013
Sunmee Choi
exaly  

How internal marketing drive customer satisfaction in matured and maturing European markets?

Journal of Business Research, 2018
Nathaniel Boso, Selma Kadić-Maglajlić   +1 more
exaly  

Internal Customers and Gatekeepers

2016
openaire   +1 more source