Results 281 to 290 of about 3,951,757 (355)

Internal Customers Need Delighting To

Managing Service Quality: An International Journal, 1994
Concerns the concentrated efforts of a relatively small group (170 people) at Caterpillar Inc. who realized that they would have to look again at their most basic work practices if they were to remain in business: their customers, other profit centres and divisions within Caterpillar Inc., demanded not only market competitiveness but also service ...
Ron E. Temple, Robert W. Droege
openaire   +1 more source

Social and personal factors influencing green customer citizenship behaviours: The role of subjective norm, internal values and attitudes

Journal of Retailing and Consumer Services, 2023
E. van Tonder, S. Fullerton, L. De Beer, S. Saunders   +3 more
semanticscholar   +1 more source

How critical is internal customer orientation to market orientation?

Journal of business research, 2001
This paper investigates the relationship between internal customer orientation and market orientation. It builds on the notion that organisational dynamics and managerial action in areas such as employee training, effective communication systems, and ...
Jodie Conduit, F. Mavondo
semanticscholar   +1 more source

Down with the internal customer

Logistics Information Management, 1995
The internal customer model has served well, but has many limitations and drawbacks. It can only take one so far. Now, we must change the model. It is time to let customer mean customer.
openaire   +1 more source

Intern first, Customer second

2017
Wie der Kunde Ihr Geschaft pragt +++ Neue Methoden, um Kundenwunsche zu erkennen +++ Bleiben Sie ehrlich, werden Sie transparent +++ Versprechen Sie nur, was Sie auch halten konnen +++ Warum Sie erst intern digital werden mussen, bevor Sie den Kunden ansprechen +++ Prufen Sie Ihre Partner +++ Wie ein erfolgreiches „Shitstorm‐Management“ aussehen kann ++
openaire   +1 more source

International Dimensions of Customer Service

1997
The following contribution provides some arguments why customer service is of special importance in an intemational context, which special problems arise and which solutions are conceivable. Moreover some results of an empirical pilot study are contained and are discussed with a view to designing intemational customer service.
Reinhard Hünerberg, Andreas Mann
openaire   +1 more source

Evaluation of Internal Customer Satisfaction

SSRN Electronic Journal, 2007
The relationships among the functional units along a value chain vary from one business organization to another. These relationships are generally well defined in the organizational chart. We can define the performance of one functional group for other group along the same value chain as 'outputs' of the former.
openaire   +1 more source

Internal Customer Service

2023
Mario Martinez, Brandy Smith, Katie Humphreys   +2 more
openaire   +1 more source

National, International and customer Specifications

2004
As specifications are under continuous review, everyone associated with the design, manufacture, application and operation of switchgear should ensure that they consult with the latest edition of a relevant specification. They can verify this by checking the yearbook of the standards organisation.
openaire   +1 more source

Internal customer satisfaction improvement with QFD technique

Business Process Management Journal, 2016
H. Camgöz-Akdag, H. Pınar İmer, K. Nazlı Ergin   +2 more
semanticscholar   +1 more source